If there were negative star I would first I they can not refund pre check bag when you called 1/2 days before also and the day of departure the app where you can only check in was not letting me check in or pay for the luggage I got a voucher and dad check in in person instead of being charge 5.01 that agent said it should only be in person he was charge 15.88 the lady on the phone said today it was bc 10.87 he check in in person meaning that he was charge mention to her the app was not letting him check out the bag when I place credit cards or debit card it mention the card was an error she said it was decline credit card was a great limit as so the debit card I was trying to also explain that on top of all that my dad card got charge 105.01 after he paid the person that I wanted a refund and the only way it’s by email. I email on multiple times to them and no respond

I am not sure if even posting this will be helpful because I don’t see that someone has even responded to any of the other reviews. But either way, I have made several attempts to get ahold of someone with concerns. It’s impossible to get someone on the phone or via WhatsApp. I submitted a ticket since that was my only option and still have not had any type of response. My concern is that I am being charged to pay for a seat twice for a one way flight just because of the layover. That plus bag fee ends up costing more than the actual flight itself. Ridiculous.

Long lines without common sense. Paola who works for Volaris doesn’t know how the machine works for printing boarding passes. This airline does not have a separate line for people with boarding passes and bag tags. And they only have two agents at counters. Personnel needs better training, and management needs better processes.

I like their prices, and they have direct flights [2 hrs] to Guadalajara. The staff is friendly and professional. It's worth the price. Like other airlines, you pay extra for the luggage, and other stuff. I'm fine with that. I gave them three stars, because there is no human service. I opened a ticket with Volaris helpdesk, and haven't gotten any replies. The webpage crashes on all my computers. The phone app is the best way to make changes. I brought a ticket for my wife, and they put the ticket in my name. Had to pay extra to change it to her name. I struggled to make the change through the computer webpage. I was never able to get any help at all. I used the phone app, and that worked. Please fix the computer webpage. I have better security tools on my computer. You have a great hardworking work force. I love vacationing in Mexico, and hope to make you my preferred airline. Fix the issues with the computer webpage, and hire more support staff. This will pay for itself in sales. Happy customers bring future costumers.

They charged my grandma 130 dollars for a carry on suitcase that I’ve been using before to travel because “it didn’t met the size criteria” I did not have time to argue with the lady plus I paid that so my grandma did not have to worry but this is ridiculous and they abuse these just because they get a commission for charging people for this things my suitcase was 55 centimeters and she said it was 60 because we had to measure from the floor and the corner when she clearly was overextending the tape in the corner. So avoid traveling with volaris if you don’t want them to charge you for a small suitcase costing almost the same as your own plane ticket when it supposed to be included on 02/22/2025