The price was the only reason I booked for the flight itself. But the $70 charge for a carry on is quite extreme, when I haven't seen that for other airlines and the seats have no cushion and are extremely basic. You also need to get a much better movie selection for those that pay for your Wi-Fi and entertainment. And what would it hurt for you to offer someone a small water, Or small juice, or soda for free like all the other airlines do.

The price was the only reason I booked for the flight itself. But the $70 charge for a carry on is quite extreme, when I haven't seen that for other airlines and the seats have no cushion and are extremely basic. You also need to get a much better movie selection for those that pay for your Wi-Fi and entertainment. And what would it hurt for you to offer someone a small water, Or small juice, or soda for free like all the other airlines do.

I had 4 flights, none of them left on-time. Two were delayed 2 hrs. I was NOT happy that I couldn't reserve my seats even though I booked well in advance (I could have reserved if I wanted to pay like $60 extra just to ensure we sat together). I had to pay $70 for two of us to carry on a small bag and since I had connecting flights the charge me that fee four times per passenger (2). I do NOT recommend

I had 4 flights, none of them left on-time. Two were delayed 2 hrs. I was NOT happy that I couldn't reserve my seats even though I booked well in advance (I could have reserved if I wanted to pay like $60 extra just to ensure we sat together). I had to pay $70 for two of us to carry on a small bag and since I had connecting flights the charge me that fee four times per passenger (2). I do NOT recommend

Had a great experience with the gate agent at A20 on Sept 26 morning, a woman with long straight dark hair! She was super helpful in rescheduling me to a new flight, and she made a stressful morning much better! She was very friendly and quick to get me a solution. Thank you!

Had a great experience with the gate agent at A20 on Sept 26 morning, a woman with long straight dark hair! She was super helpful in rescheduling me to a new flight, and she made a stressful morning much better! She was very friendly and quick to get me a solution. Thank you!

I know this is a longer review than I usually do but this an honest-to-goodness-buyer-beware experience of which I want you to be aware. My wife and I recently flew to Norfolk, VA for my son's wedding. We booked through Booking.com. The best flights we could get for our schedule had us flying AA to Virginia and Spirit back home. We had requested booking with one personal item and one carry-on round trip. No issues with AA getting from Louisville to Norfolk. No issues with Spirit on the first leg of our return trip that took us from Norfolk to Orlando. However while attempting to board our final flight from Orlando to Louisville, we were rudely accosted by a Spirit agent that demanded to see our tickets. I'm not embellishing this. She was treating us like we were suspects of a crime. I had no idea why we were being accosted but we showed our tickets. She then, very brusquely, informed us that we weren't authorized a carry-on because we were in "Group 5" and we would have to check the bag or not be allowed to board. Oh....and the kicker? $99!!!!! to check our carry-on. I tried to explain that we had just flown on another Spirit flight and no one had said anything about our carry-on....and we were "Group 5" on that flight as well. She was having none of it. Since we had no other viable options, we paid the "carry-on ransom" so we could get on our flight. I will also point out this lady was not one of the two gate agents for this flight. She came out of nowhere and bee-lined right for us. I feel like we were seen as an "easy target" for a little extra $$ for the airline. I promptly sent a complaint to the airline before our flight took off. The next day we received the typical pre-written response....."We are so sorry for your experience but you should have been aware of the fees ....blah...blah.... here are the measurements of what we consider personal items and carry-on luggage.....etc etc.....and our fees are non-refundable.....blah..blah" Here are my issues with their actions and response to my complaint: 1. It is the parent company's responsibility to ensure any third-party vendors accurately represent the parent company's pricing, including additional fees. Spirit apparently does not watch-dog ticketing vendors, nor feel it is their responsibility. 2. The fact that an agent for Spirit, who was not actively tasked at the gate from which my flight was leaving, magically appeared from nowhere, and waited to catch my wife and I among the last few people to board feels very much like we were targeted for this little ploy. I have no way of proving it, but it was very "convenient". Not sure where she was when the other 80 travellers were boarding. 3. I had proof via my previous ticket, as well my itinerary, and receipt of payment to prove my claim that we had, in fact, carried our carry-on on the previous Spirit flight. She would not allow me to produce this information. She made it clear we had minutes to decide whether to pay the fee or miss our flight before the gate was closed. Nice pressure tactic. This goes back to my suspicion that my wife and I were targeted. 4. There really is no such thing as "non-refundable fees." If a company is truly concerned about it's reputation, it will, at the very least request more information on a complaint and make restitution if they find their staff was at fault. Spirit didn't even make the attempt to research my complaint and made it quite clear it doesn't care in the slightest. I spoke with my adult daughter about this experience and she was not surprised having heard of similar experiences from colleagues concerning Spirit. So, let the buyer beware. There's a darker side to Spirit's low pricing. I will say the majority of the Spirit staff and pilots I interfaced with were generally very cordial, friendly, and competent....but it was the one, and the lack of concern from the customer service department that showed me the true colors of Spirit Airlines.

I know this is a longer review than I usually do but this an honest-to-goodness-buyer-beware experience of which I want you to be aware. My wife and I recently flew to Norfolk, VA for my son's wedding. We booked through Booking.com. The best flights we could get for our schedule had us flying AA to Virginia and Spirit back home. We had requested booking with one personal item and one carry-on round trip. No issues with AA getting from Louisville to Norfolk. No issues with Spirit on the first leg of our return trip that took us from Norfolk to Orlando. However while attempting to board our final flight from Orlando to Louisville, we were rudely accosted by a Spirit agent that demanded to see our tickets. I'm not embellishing this. She was treating us like we were suspects of a crime. I had no idea why we were being accosted but we showed our tickets. She then, very brusquely, informed us that we weren't authorized a carry-on because we were in "Group 5" and we would have to check the bag or not be allowed to board. Oh....and the kicker? $99!!!!! to check our carry-on. I tried to explain that we had just flown on another Spirit flight and no one had said anything about our carry-on....and we were "Group 5" on that flight as well. She was having none of it. Since we had no other viable options, we paid the "carry-on ransom" so we could get on our flight. I will also point out this lady was not one of the two gate agents for this flight. She came out of nowhere and bee-lined right for us. I feel like we were seen as an "easy target" for a little extra $$ for the airline. I promptly sent a complaint to the airline before our flight took off. The next day we received the typical pre-written response....."We are so sorry for your experience but you should have been aware of the fees ....blah...blah.... here are the measurements of what we consider personal items and carry-on luggage.....etc etc.....and our fees are non-refundable.....blah..blah" Here are my issues with their actions and response to my complaint: 1. It is the parent company's responsibility to ensure any third-party vendors accurately represent the parent company's pricing, including additional fees. Spirit apparently does not watch-dog ticketing vendors, nor feel it is their responsibility. 2. The fact that an agent for Spirit, who was not actively tasked at the gate from which my flight was leaving, magically appeared from nowhere, and waited to catch my wife and I among the last few people to board feels very much like we were targeted for this little ploy. I have no way of proving it, but it was very "convenient". Not sure where she was when the other 80 travellers were boarding. 3. I had proof via my previous ticket, as well my itinerary, and receipt of payment to prove my claim that we had, in fact, carried our carry-on on the previous Spirit flight. She would not allow me to produce this information. She made it clear we had minutes to decide whether to pay the fee or miss our flight before the gate was closed. Nice pressure tactic. This goes back to my suspicion that my wife and I were targeted. 4. There really is no such thing as "non-refundable fees." If a company is truly concerned about it's reputation, it will, at the very least request more information on a complaint and make restitution if they find their staff was at fault. Spirit didn't even make the attempt to research my complaint and made it quite clear it doesn't care in the slightest. I spoke with my adult daughter about this experience and she was not surprised having heard of similar experiences from colleagues concerning Spirit. So, let the buyer beware. There's a darker side to Spirit's low pricing. I will say the majority of the Spirit staff and pilots I interfaced with were generally very cordial, friendly, and competent....but it was the one, and the lack of concern from the customer service department that showed me the true colors of Spirit Airlines.

I was so excited to go to Vegas from Indiana for my wedding, and this flight ruined that. We had the emergency exit row for my family and I, my Mom has claustrophobia and made the mistake of telling ALYSSA one of the flight attendants this and she went and told her boss who then came and told Mom that she can no longer sit in that seat implying that her anxiety would hinder her in aiding people if there were an emergency which then displaced the whole family to other seating and when we tried to explain it wasnt anxiety, but claustrophobia and how moving Mom to a smaller seat would upset her they THREATENED TO TAKE HER OFF THE FLIGHT!!! As someone who works in customer service as a CNA, you as an airline need to train your crew to do so much better when working with customers, but I can see from the terriable raitings you have that your flight attendants are just extremely rude and this wasnt a one off situation. A little empathy would have been nice, people are allowed to be nervous, she wasnt bothering anyone and was sitting in her seat and said the wrong phrase to the wrong hateful witch who couldn't wait to get Mom in trouble. We have flown so many times using Southwest and decided to try spirit, but never ever again will we choose this airline, I cannot belive how they treated people saying over the intercom that if someone pukes they will make that person clean up their own puke as if that is something people can control...I really cannot say anything good about this flight, the seats were cramped, there was awful turbulence and it took forever. Terrible absolutly terrible thanx spirit for ruining what was supposed to be an amazing time in Vegas by making my Mother cry. I can only imagine how your crew would treat someone with autism who cant regulate their emotions well, would you kick them off too? DO BETTER

I was so excited to go to Vegas from Indiana for my wedding, and this flight ruined that. We had the emergency exit row for my family and I, my Mom has claustrophobia and made the mistake of telling ALYSSA one of the flight attendants this and she went and told her boss who then came and told Mom that she can no longer sit in that seat implying that her anxiety would hinder her in aiding people if there were an emergency which then displaced the whole family to other seating and when we tried to explain it wasnt anxiety, but claustrophobia and how moving Mom to a smaller seat would upset her they THREATENED TO TAKE HER OFF THE FLIGHT!!! As someone who works in customer service as a CNA, you as an airline need to train your crew to do so much better when working with customers, but I can see from the terriable raitings you have that your flight attendants are just extremely rude and this wasnt a one off situation. A little empathy would have been nice, people are allowed to be nervous, she wasnt bothering anyone and was sitting in her seat and said the wrong phrase to the wrong hateful witch who couldn't wait to get Mom in trouble. We have flown so many times using Southwest and decided to try spirit, but never ever again will we choose this airline, I cannot belive how they treated people saying over the intercom that if someone pukes they will make that person clean up their own puke as if that is something people can control...I really cannot say anything good about this flight, the seats were cramped, there was awful turbulence and it took forever. Terrible absolutly terrible thanx spirit for ruining what was supposed to be an amazing time in Vegas by making my Mother cry. I can only imagine how your crew would treat someone with autism who cant regulate their emotions well, would you kick them off too? DO BETTER