1 star but really would be a zero stars for this corrupt agency. A .15 cent bus fare shortage resulted in a $267 fine because the system they use did not update my balance at the lucky time I receive the ticket. Mind you this was the second time of me using the transportation system because they can’t even police or maintain public safety for people to opt in to regularly use it. While I can comfortably pay this ticket, I can see how this could be an incredible burden for the many users that struggle economically who might not find a way to pay this outrageous rate when they are merely trying to afford their $3 fare. Just a little reminder how the system really sets you up for failure.

$30 fee to pay a citation via Community Service... Been a resident of 5 years and only hear horror stories about the SFMTA (ex. $500 citation a buddy received after running in to grab takeout) @Daniel Lurie needs to find better ways to fund budget shortfalls than exorbitant traffic citations and other greedy mechanisms like $10/hr. newly installed street parking meters.

The automated speeding tickets are now being used in conjunction with non-posted speed limits on major 4 lane roads. I just got one for going 37 on a major road. It wasn't posted so counts as a 25mph default limit. Let's be honest that The City is out to extract as much money from drivers as is possible. Fairness, reasonableness, and even honesty are not considerations by City Hall and the SFMTA is on the front line of the abuse of drivers. It's just one more reason that San Francisco has become a far less friendly place to live.

SFMTA mailed me a $108 parking ticket after taking a photo of my car while it was in motion. No officer approached me, spoke to me, or left a ticket on the vehicle. If there was a real violation, why didn’t the officer give the citation directly or say anything? It makes me question whether the officer had the legal authority or simply chose the easiest way to issue a ticket without dealing with the driver. I went to the SFMTA office on South Van Ness to ask questions, but there was no parking available ironic for a parking enforcement agency. I tried to protest online, but their system wouldn’t accept my photo, saying it needed to be resized. I tried multiple times, but it never worked. I had to submit only a written explanation. Later, I received a rejection notice telling me I now had 25 days to pay the fine. The process feels broken, one sided, and frustrating. It’s as if the system and even some officers are more focused on generating tickets than helping the public or making parking fair.

Observations from Visit – August 19 (between 4:00–5:30 PM) EUGENIO R. (Badge: PS010 – Customer Service) Eugenio was extremely helpful, kind, and humble. I asked him multiple questions, and he responded each time with patience and a big smile. It was a pleasure interacting with him, and I truly wish more staff members demonstrated his level of professionalism and courtesy. JEFFREY L. (Badge: PS011) Unfortunately, my experience with Jeffrey was the opposite. He was rude, arrogant, and unprofessional. When I asked a question about the Clipper Start program, he replied, “I don’t know anything, don’t ask this question here.” His behavior escalated when he threw my card through the glass window instead of handing it back—a gesture that was deeply disrespectful and absolutely unacceptable. I strongly request a review of CCTV footage from the date and time of my visit. Security Guard – KENNETH Kenneth was also unprofessional. He was rude with customers and remained engaged in a long personal conversation with one individual for the entire time I was there, rather than attending to his duties.