This is the absolute worst Air line experience I ever had. Will never fly with them again. Don't be fooled by their fares, it's not worth the headache. They stranded me in Beijing China for 2 days and when I finally got to New York, they wouldn't call my other airline to inform them that I was late due to their negligence. Horrific customer service. Their manager refused to speak to me and their agent kept telling me "It's not our problem" All I was asking for was for them to call the other airline. Never again! Strongly advise against flying this air line

Absolutely terrible... I will never fly with Air China again. I never tend to write bad reviews but this was literally one of the worst flights I have ever need on. Staff was unfriendly, food was cold, plane was dirty.. We boarded the plane and had to wait an hour and a half before even taking off. When asked why there was a delay no one answered.. then after taking a 13 hour plane ride, we finally land and then wait another hour and a half before they even let us off. I asked to use the restroom and the male flight attendant just yelled sit while making an X with his hands. Very rude... the plane has not been moving for over an hour, we were supposed to be off the plane an hour and a half ago.. so so terrible..

Very polite helpful service outstanding young team of stewardess who are up all the time during a 15 hours flight Not like US or french carrier where staff are older and less energetic. Air China treats all passengers like if you were a first class ticket holder. The staff was so dedicated and make the economy class service better than a US business class service. Thumbs up for Asia you know what hospitality is and this is the place to take vacation only China Japan 2 of Asian countries that I visited with my family I will Go back again and for sure no need to waste time in Paris that now is dangerous and no police protection Shanghai is the Paris of Asia amazing for shopping.

Air China has to be the worst airline I ever traveled. We booked tickets for Premium Economy seats. When the flights were scheduled they downgraded us to coach. The coach tickets were 1/2 the price of the premium tickets and we have still not seen any refund. To be fair to them on the first leg we were given business class but the other legs were coach. The biggest problem is there was no one to speak to and they all put you off to someone else . When we were in Beijing they said they could only send us a refund if we had a Chinese bank account. Up and about the fraud and bad service the seats were horrible, service was terrible and the worst flight experience ever .

I took my brand new set of hard suitcases with TSA approved locks only to have them destroyed by the end of the trip. The flight had a transfer at Beijing and the luggage had not made the transfer. They told us that Air China would be shipping the luggage directly to our apartment on the following day around 6pm. Ended up having to stay up till 2am in the morning to receive them. When we did, both suitcases had their locks broken into and one of the zippers had been ripped off. I'm guessing that whatever warehouse they keep the delayed luggage in didn't have TSA keys. Just looked up their policy for damaged suitcases and you have to bring it into the airport in order for them to check them out or send a letter (hah!) to the airport office for them to process.