Lately the Regal app has been nothing but a headache. It suddenly stopped letting me renew my Regal Crown Club Unlimited pass month-to-month and now forces a 6-month commitment, which I never agreed to before. On top of that, I bought the reusable plastic cup and popcorn bucket after specifically asking if they came with free refills on future visits. I was told “yes,” but now Regal refuses to honor it. The “Earn Regal Status” feature in the app also feels broken or misleading. Mine has said “Visit 2 more times to earn Emerald” for over a year, even though I’ve been back multiple times. Nothing changes. Nothing updates. Is anyone else having these same problems? This feels like false advertising and very poor customer service. Regal really needs to fix this.

I love this location. I have the monthly pass to see as many movies as I want. The theaters are always clean. I love the alcoholic drinks. The pizza is pretty good too. It gets very busy and crazy at times but the staff is amazing and takes care of us.

Hubby and I were in Fort Wayne having a date day, after dropping our daughter at a day sports camp. We saw a 10:30am show and I was impressed with the theater. I’ve been to many movie theaters in Indy, Chicago, Michigan City, South Bend, Plymouth… and this was by far the cleanest movie theater I’ve ever been in. The lobby had so many purchase options in food and souvenirs. The lobby music was all movie based, which we both thought was fun. The staff was friendly, the popcorn was good, and the seats were awesome. I thought the prices were cheaper than AMC but in general going to a movie is expensive, this has to do with them really only making money on the food, but this theatre was not over priced. I told my husband I only want to go to this theatre, which is an hour away… so I doubt that will happen, but I can say it was a nice experience… not the usual rundown, sticky, unfriendly experience we usually find at movie theaters.

Not a bad location. The chairs in the actual theatre are reclining and pretty nice. The staff however isn’t normally the friendliest and this place doesn’t always feel the cleanest. The popcorn was just ok and tasted old. Asked an employee for a drink refill and they had their headphones in and seemed very annoyed to refill it, also the drink mix tasted off. Overall still would go to this place occasionally for the seats but I’d rather go somewhere else.

Enjoyed the movie there. I bought a ticket for the first time via kiosk. I bought one for my fiance and asked could I get a refund if he wasn't able to come. I was told yes. Upon my arrival, I have him the extra ticket and let the manager know that I would need a refund. That was a week ago. I have not received my refund yet.