If you are tired of airlines that have reliable apps, provide good service, and get you to your destination on time? Well, it's time to fly Frontier Airline! (from here on Frown,Tears airline). My story? Well, I went to Dallas from DC. Going to Dallas was great. I bought the round trip ticket, downloaded the app, got the boarding pass on my phone and I was all set. Check in was a breeze and I was off to Dallas. The seats were very uncomfortable and small. There was no free food or snack on the flight (but I knew this.) Everything is an add on. (If you do use Frown, Tears, make sure you buy the right to get on the plane first or you might have no room for your carry-on and they will require you to check it in.) I bought this, and didn't have a problem. When we landed, the gate was in use, and we had to wait in the plane for an additional 45 minutes before we could get off. Did I mention the uncomfortable seats? My back let me know about it. (Yay, I thought. The "hiccup" in the trip. The rest should go smoothly.) But Frown,Tears was not done with me yet. The fun started with the flight home. I couldn't get the app to give me a boarding pass. It always said "later", and I tried many times. I figured that I would just go to an agent before the flight. Frown,Tears had a different idea. It was an early flight.. 6:05 am. At about 4:45AM I got to the D terminal at DFW (where my flight was) at about 4:45am and looked for an agent ... none to be found. I got in line at security.. that took a while... and they told me I had to go to terminal E to find an agent. When I got to E, (about 5:10am), the agent said I was too late and would have to rebook. I couldn't believe it. there was plenty of time to get to the gate. This the the beginning of Frown,Tears. Rebooking fee was $189. For a $350 flight. The alternatives were the next day though Orlando with a 20 hour layover or that evening though Atlanta for a few hour layover. I took the second option that would get me home about midnight (instead of 10am)!! I spent the day in DFW wandering around and went to the gate with about 2 hours before the flight. They told me that they had moved the plane to a different terminal. The DFW trains had one track not working, so the trains were slow and always full...and very hot. I went to the new terminal and the flight was delayed (causing some worry that I might miss the connection.) Eventually, they figured it out and we got on the way to Atlanta. When we landed, the gate was in use. We had to wait another 25 minutes to get off the plane. (My back was, once again, all Frown,Tears.) There was a shining happy wonderful part to this. The plane parked at gate C6... and my connection was at C4. How cool is that. Until... Frown,Tears. I went to C4 and they told me they moved the flight to E7. I rushed off to the new gate to find a different flight listed there. I checked my phone, and it said E7. After a while, I found an agent and E7 was correct, but the flight was delayed. After waiting... and waiting, they finally boarded the plane around midnight, and it was HOT, and with bodies, it was getting hotter. Everyone was complaining and after about 45 minutes the pilot came on and said that the ground power unit was ordered 2 hours earlier, but hadn't come. They couldn't run the AC or start the engines. They offered passengers the right to deplane until the unit arrived. About 75% did so, then the unit arrived about 10 minutes later. Then they re-boarded and we got in the air at about 1:30am. By the time we landed at Dulles and my wife picked me up, I didn't get home until after well 4am. If everything worked like it was supposed to I would be praising them. But when it goes wrong, it's really wrong. Just do some research on this airline before using it. If all goes well, you might keep your costs down. If not... have fun chasin' those planes around the airport. The picture is of the tail from a Frown,Tears plane. The wolf is screaming, "Get me off this plane!"

They just kids trying to grow up . “ some agent . Are one of the most horrible human beings . Customer service is awful, Managers , Supervisors . They just kids trying. No connection with others . Over book plane. We pay the price . I guess is on me . Trying to save some money costs us way more $$$ . I’m very disappointed for choosing Frontier Airlines . By the way the other fly offer to finish our journey it WAS LATE …. Shame on my .

I'll say i was nervous to fly with them do to all the stuff I was hearing on social media. I was shocked it was great. I got the extra leg room seat so I was good to go. No delays and nice jet. Will use them again

Was lured by the good flights times, but the other reviewers are definitely right. Their flights are often significantly delayed and they have a hard time managing airline operations. For example gate agents are unable to enforce lines at. Also you’ll likely be stuck sitting in the plane at the airport since it will turn out they didn’t figure out logistics. For some reason they don’t get the catering carts situated before boarding so a good 30 minutes were wasted. The flight attendants usually do one service and few trash cleanups. Also they are very irresponsible as they slam cabinets, doors very much, which awakens sleeping passengers. The plane carpets are littered with small debris and if you sit in the first row, you’ll see stained walls that haven’t been cleaned for a while. I’m aware Frontier is a budget carrier, but that doesn’t excuse their terrible operations.

Extremely Poor Customer Service at Ticket Counter I am writing to share my recent and very disappointing experience with the customer service agents at your ticket counter. The behavior of the staff was truly unacceptable—they were extremely rude to passengers, including myself, who came to purchase tickets at the counter. Instead of assisting customers, the agents were openly disrespectful and even shouted at people, telling us to “go home and book tickets online.” This is not the level of service anyone should expect, especially from staff who are the face of your company for travelers. Such treatment is not only unprofessional but also hurtful and discourages future customers from choosing your airline. I hope you will take this feedback seriously and address the conduct of your counter staff to ensure a more respectful and helpful environment for all passengers in the future.

After paying for an exit row was set in the plus seats. The difference od 20 plus for the upgrade. To top this off when a fellow passenger that was longer legged then my self wanted to move to a open seat with more leg room. The flight attendant was short with me for asking for him because she kept ignoring him. I felt disrespected I'm sure he did too. It's no wonder frontier gets a bad wrap. If you like being treated as a second teir person the fly frontier. The doors are closed why not give. The seat to someone that would benefit from the leg room and improve your standing with your customers.