Just wanted to say thank you to the flight attendant, Miss. Melissa Knight is out of the JFK airport. She took the time to help me make sure I got to my destination, making calls and taking to her management team. If it wasn't for her taking the time out of her busy schedule, I would have never made it to my destination. Thank you, Miss. Melissa, for all that you did.

Attention- Not here anymore And no information where they moved to.. the kind doorman explained that last week a couple came here after trying to find the el al office at 100 Wall Street to no avail .. still trying to get my validation of ticket cancelled - no email reply no what’s app assistance and no Facebook messenger help.. praying for salvation!!

They made me check my tiny carry on baggage even though there was plenty of space on the plane and then did NOT put it on the plane. They lost my luggage on a DIRECT flight. And I did not get my luggage back until 2 weeks AFTER I returned from my trip! And they refused to cover more than $150 in expenses for the clothes and incidentals that I had to buy.

Bad experience! On the day (16/04/2022) I traveled from São Paulo to NYC with American Airlines and I was very well attended as in other times. Arriving in NYC, my connection before Tel Aviv (10 hours waiting at the airport) to continue my flight on the day (17/04/2022) to Tel Aviv at 17:30 from JFK in NYC by El Al airline. As soon as I arrived, the queue at the check-in counter, I was approached by El Al attendants and so far so good, they saw my passport, my health form filled in according to Israeli legislation, the green pass... But then they joined three attendants and started to question me about the trip (procedure that I considered normal at first) but then they started to be ironic with me, with questions such as (who paid for your trip, what is your itinerary, why did you issue a visa to Jordan, your bosses give you vacation days, which countries you have been to, why do you know Israel at that moment, you left the airport in the interval between one flight and another, why do you have two cell phones… the three went to talk in a corner and went back and continued the interrogation (who do you live with, where do your parents live, what do you work with… everything was answered in a calm way and they kept mocking me, laughing at my face at times). After about 45 minutes of interrogation in front of everyone in the check-in hall, they said they were going to collect my checked luggage and my backpack and they would search. They sent me to check-in, I went through all the normal airport security procedures and when I was in front of the boarding gate, they took me to an El Al room and there began more abuse, and started to collect all my belongings such as: wallet, bank cards, watch, neck chain, sneakers, and they started to inspect my backpack and my suitcase without my permission to accompany them. I was waiting in an anteroom. They took headphones out of the case and told me that everything that was in my backpack would go in the suitcase (cell phone, tablet, medicine, keys to my house, anything you can imagine) then they took me to a room and started to to search myself, feeling all over my body from hair to toe, and I still had to pull down my pants and stay only in my underwear. Total embarrassment. This took over an hour and even confirming that I am a tourist on vacation, with nothing prohibited along, they put me through another interrogation until the moment I asked to return to Brazil after all these human rights violations. I was treated ironically and disrespectfully at all times. Only the translator Tania treated me like a human. The other staff who were interrogating and inspecting me (3 men and 2 women) treated me disrespectfully and inhumanely. The El Al employees who attended me are very poorly prepared, with abusive and violent approaches. I am a frequent tourist traveler and I have never seen and never been treated like this by any other airline. I have traveled. I know more than 15 airlines. I know that security procedures are normal and I've been through searches before, but never with as much disrespect, aggression, irony, humiliation, as it was with El Al Israel Airlines. I do not recommend this airline to anyone. I'm always treated well in the airlines, with the exception of this El Al.

Great experience in Economy class!