Cheap prices, yes! Worth the hassle, doubtful! I booked this rental car with Economy Rent-A-Car on Priceline to be picked up at Denver International Airport and saved several hundred dollars compared to other name brand companies. I was not prepared for the hassle and extra 2 hours that it took me to complete the car rental. There are no clear instructions on where to go to board a bus to the car rental places and I (wrongly) assumed certain things of which the renter should be aware. 1) The pick up location is at the very very end of the car rental bus island. 2) The company name that you're looking for is "York" not "Economy"...did they tell me this anywhere in the paperwork, NOPE! 3) You have to CALL for a pickup...did they tell me this anywhere in the paperwork, NOPE! Our driver finally picked us up in a van, not a bus, grudgingly loaded our luggage throwing it around and drove like a NYC cabbie for a good 20 minutes before reaching the location and driving us within inches of other vehicles to drive around their building rather than just pulling into their parking lot and backing the van into an open area. On our drive around their little building, we saw some vehicles being "washed" meaning hosed off. Then he unloaded our luggage with as much care as he loaded it. The rental "counter" is two work tables with 2 tired looking women doing their best with limited language skills. It doesn't matter that you "pre-register" online to avoid the upsell, they barrage you with them anyway. Be aware that they only offer a toll pass for $14.95/day (every day of your rental, not just the day that it's used) and they warn you that if you "accidentally" get a toll charge you will not only be charged the $14.95/day of your rental but also a $50 penalty per toll charge incident. They did not have the full size car that we reserved and tried to downgrade us to a mid-size SUV, into which my 6'-5" husband will not fit. We stuck to our guns and got a regular SUV - Dodge Durango. It was dirty inside and outside and while it was clearly hosed-off, it wasn't clean. You know when dirty water dries on your car and leaves dirty drop spots and drizzles? Yeah...that. The windshield is cracked also. I have yet to return the car and will update this review after I do assuming it's as eventful as our pick up experience!

Listen to the reviews. This car rental company does not care about you. Worst customer service ever. They hang up on you mid call if you are trying to solve an issue. They take forever to pick you up from the shuttle area (I waited for 45 minutes) and then if you are late. They WILL cancel your car rental. Even if it wasn’t your fault. Honestly this rental office should be shut down. Never will trust economy ever again.

I made the mistake of booking a rental car with Economy Rent-A-Car on Priceline to be picked up at Denver International Airport. The price was cheaper by several hundred dollars compared to the other well known rental companies. I was not prepared wasting half a day to not get their car rental. There are no clear instructions or signage on where to go to board a bus to the car rental places. I had to call for a pickup after waiting 30 minutes with another customer. We waited for another 30 minutes. None of their employees spoke very good English. Our driver finally picked us up in a van, not a bus. Inside their office, five employees were milling around talking on their cell phones or resting on chairs. There was no signage identifying it as Economy. The rental counter was one table in this open office building with one surly man, Ivan the Terrible. Ivan had a thick accent. The office looked like some sketchy third world nation popup enterprise. I’d prepaid for the car via Priceline and was going to use my vehicle insurance. The man would not accept my policy number and policy information. He demanded a copy of my policy or no car. Then he tried to sell me their insurance for $40 a day. He refused to accept my insurance and would not rent me the car, so I waited 30 minutes for another ride back to the airport and got a rental car from Dollar. My first instinct was to leave when I walked into their office. I’ve lived overseas and the place reeked of SCAM as soon as I walked in. I won't book on Priceline again.

I hate to give bad reviews but, this was the absolute worse car rental experience of my life. We waited for almost an hour outside denver airport for their shuttle. I tried calling their office 4 times and no one answered. Once we arrived at their office, they informed us that our mid-size SUV rental was a Nissan kick and insurance was $40 a day. Two big people couldn't even sit on the back because the car was so tiny. Our luggage was not able to fit in the tiny trunk and they didn't care. They told us that the next car size up was an extra $30 per day. I was so tired and frustrated. If I could give them a zero start, I would.

Seriously one of the trashiest places I have ever been. The entire facility smells like a bathroom that is not cleaned. They have crazy requirements for Colorado residents to rent cars. They don't communicate well with online services that they relie on to book their cars..... You know I'll save you some more ready. Just don't go here. Please save yourself.