American Airlines
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901 Ponce de Leon, Coral Gables, FL 33134, United States
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Reviews
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At the time to board, on March 2025, I was not allowed to have my carry-on with me because my bag could not have the zipper tight; it was extended. But I found out in the airplane that other customers like me had their carry-on bags with the extension opened. My neighbor asked them if they had any problem, at the time of boarding, and they said no, no one questioned them. Why would they act biased towards me? it is supposed to be all or no one !!!
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American Airlines did a terrible job of customer service in Miami when their own computer system crashed. The gate agent in San Juan, Puerto Rico, lied to us when we boarded there on Christmas Eve. When we arrived in Miami, they left us stranded, pretended that they were not responsible for hotel or food vouchers, and assigned 3 people to handle a line of about 175 people. We stood in line for 3 hours to get (at our insistence) a $12 food voucher. We arrived 24 hours late at our destination. A total failure of the airline.
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They have become just one more. They don’t take off in time, they don’t pull up to the gate immediately after they land, etc. for the price, I rather go somewhere else. I don’t see the value
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Last night I lost my connection flight and they were helpful. They sent me in the next flight at 7 pm. Pay $0 and also took care of my luggage. I know by heart.... another Airline wouldn’t even care if I was stuck or whatever. So I am glad I am always choosing AA
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Used American Airlines to fly from Miami International Airport to New York's JFK airport to fly to Morocco. Nice flight but you need an I Phone or tablet to use the entertainment system.