I see why people are Delta snobs... On 10/2, I had a flight from IAD to HND departing at 12:25pm ET that got delayed due to a maintenance issues related to fuel. I was already on the plane and sitting on the tarmac for an hour when the flight captain made the announcement about the issue. He said when the plane was turned on he saw the maintenance issue on his dash. A bit weird for him to say that we have an issue an hour later, while we were already boarded and sitting on the tarmac. This fuel issue resulted us to all deboard the plane, once deboarded the flight agent said it could take 15-30 mins to an hour to fix, which is why they were not going to cancel, rebook, refund or provide anyone with meal vouchers. This is weirder seeing that many fuel related maintenance issues takes longer than an hour to fix and usually resulted in the flight getting canceled. The flight agent said that was not true and proceed to say it would only take an hour and they would not cancel the flight or provide compensations since HQ had been notified of the issue. This supposedly 1 hr delayed turned into an 9 hr delay to an 11 hr delay; because of this I missed my connecting flight from HND to SGN and had to cancel my hotel reservation. When I asked the gate agent what was going to happen since I was going to miss my connection flight, they said either I will miss my flight or the plane can wait for me. I, again, went to the gate agent for support since no way was a plane going to wait for me and I didn't receive any rebooking notifications or emails and there was no other flights leaving IAD to HND that day. The gate agent just stared at me and said call this customer service line. I called the line and waited 30 mins for someone to pick up. When I asked if I would be rebooked since I was missing my HND connecting flight, the rep said, "oh we did out you on another flight but haven't confirmed it yet". It took over an hour for them to finally confirm my rebooking and send me my confirmation. My flight experience was equally as disappointing for the amount I spent. The moment I entered the plane, I was hit with a sweating, funky smell similar to several day old hair and sour, sweaty feet. I wasn't the only one who thought that the plane smelt; I had asked several other people on the same flight and they said the same thing. The seats were too small and skinny; resulting in the person seating next to me to spill himself all over me with his feet, legs, and arms touching me. I was basically sharing my seat and air with same random person. The plane itself was too old and dingy and there was no air vents over the seats so it was really warm which amplified the smell. Mealtime options were beef, chicken, or pasta but by the time it came to my row the only option was pasta. I have taken several international flights before and this one really top the cake as the worst international flight I've taken.

21 Oct 2025 Flight UA1276. Minneapolis to Chicago. E Ticket = 01673807157336 Confirmation number = MKVPOZ First, the Airport people were nice and helpful. This post is against United HQ for unfair and deceptive business practices. I have not flown since the the late 90s so I expected changes. From the time I entered the terminal to passing though TSA screeners was

It's the year 2025 and meals on international flights are despicable and non-inclusive. Imagine leaving home 3 hours before your flight. Imagine eating before you leave home. Now imagine taking a snack with you, also imagine your flight being delayed a few times over then you burn through the snack only to fall asleep and miss the in-flight meal. Woke up and have no food/snack. The flight attendant did nothing but shrug her shoulders after you inquired about something to eat. It would be nice if they would make a note of the seat where a passenger was sleeping and offer it to them on one of their many walks down the aisle.

(Update (Apollo Global Management is at part to blame for the decline of united airlines since 2020)) United airlines new set up of their checkin area leaves a lot to be desired. The use of AMB (American Building Maintenance) personnel is less than satisfactory as most don't have any customer service skills or authority to make changes as a United employee can. What is the point of a priority check in area for status members when there is no diffrence from economy bag checkin but with reduced hours. Denver Airport is now, not the only one setup this way and it is very disappointing. United Airlines continual removal of their own employees (example: they no longer have service desk personnel on gate side of security at any airport) is highly concerning. The road of higher profits at any and all costs is greedy not only for corporations but for stock holders as well.

**BEWARE of United Airlines ** This review pertains to United Airlines, as it appears to be the location of their head office. It reflects our opinion, coupled with the facts of our experience on 11th March, when a supposedly simple internal flight from Rapid City (SD) via Denver (CO) to Las Vegas (NV) turned into an over 10-hour ordeal. This experience has made us hesitant about returning to the USA in the future! Around 12:30 PM at Rapid City Airport, we contacted United Airlines to purchase a ticket to Las Vegas. Two flights were available: one at approximately 3:20 PM and another at 5:20 PM. We chose the 3:20 PM flight and paid $660 using an American Express Platinum Business card. The call operator indicated no issues, though the payment was pending. We immediately called American Express, who confirmed no problems on their end and noted a test request had been sent, indicating funds were available. After over an hour of waiting and numerous calls, we were finally placed on the flight, rushing to our connection in Denver, nearly experiencing a panic attack. Upon arrival, we were informed we couldn’t board because the payment hadn’t gone through. Back on the phone with American Express, they observed that a test had been performed, but United hadn’t completed the transaction. Nathan, the gate agent, was courteous but ultimately unable to resolve the issue. Support at the Denver gate from United Airlines was scarce; a card with a QR code led to a FaceTime call with Joel, who provided some information. We had to exit through security, address the ticket issue with United outside, and re-enter Denver Airport—a nightmare! Still unfed, with low blood sugar, we finally got back through security, only to be delayed further due to a keyring resembling a bullet. All the while, just trying to reach our destination. We finally arrived at our hotel at 11:30 PM—a crazy day. United Airlines should have informed us about the one-hour ticket processing delay before we paid. We plan to file a formal complaint upon our return to the United Kingdom. Fortunately, our bags were retrieved at the other end; however, it was concerning how easy it was to grab them without any baggage tag check. Possibly a help rather than a hindrance, as we were already exhausted. Approaching 50 years old, we advise those aged 60+ to seriously consider the challenges of transiting flights within the USA, especially with United Airlines. NOTE: Interestingly reading other Google reviews makes us not so suprised by our experience now.

Not only was the safety video seemingly 10 minutes of the loudest voices I’ve ever heard, the subsequent unstoppable video advertisements that played immediately following were insufferable. To cap it all off, we get to look at ads on the Home Screen too, see below. Can’t wait for the credit card offer before descent. Way to go United.

I was charged 305 CHF in baggage fees on a Lufthansa-operated leg of a United-issued itinerary, even though DOT rules (14 CFR § 399.87) make the first marketing carrier—United—responsible for consistent baggage policies across all legs. United refused reimbursement, claiming Star Alliance exemptions override federal law. This contradicts DOT guidance. I’ve escalated the issue to the DOT for review. Military and international travelers: verify baggage rules carefully before booking with United.