I had a very disappointing experience with Qatar Airways. I was traveling with my 12-year-old son and 2-year-old daughter from JFK to Beirut, transiting through Doha. Due to regional tensions, our connecting flight was delayed — which we understood — but the way it was handled was unacceptable. We waited 9 hours with no clear updates, then were told the flight was rescheduled for the next day. No hotel or basic services were offered until we argued with staff, and even then, it took 7 more hours just to get a shuttle. In total, we waited 16 hours at the airport with two young kids. When we finally arrived in Beirut, none of our six bags arrived. A truly frustrating and exhausting experience. Airlines should be judged on how they handle difficult situations — and sadly, Qatar Airways failed this test.

I would like to commend Ms. Taiyeba Bushra at the Qatar Airways ticket counter in JFK Terminal for her exceptional professionalism and courtesy. She was remarkably helpful, patient, and humble, ensuring that my travel needs were handled efficiently and with great care. Her calm demeanor and dedication to customer satisfaction truly reflect the high service standards of Qatar Airways. I deeply appreciate her outstanding assistance and would highly recommend Qatar Airways for their exemplary customer service.

I recently had the pleasure of flying with Qatar Airways from JFK to KTM with a transit in Doha, and I couldn’t be more satisfied with the experience! As a first-time passenger, I was pleasantly surprised by the exceptional service provided by the staff throughout the journey. One of the highlights was being upgraded to business class for the Doha to KTM leg—what a treat! The spacious seating and added comfort made a significant difference, allowing me to arrive feeling refreshed. The onboard cuisine truly stood out; every dish was thoughtfully prepared and delicious, reflecting Qatar Airways' commitment to quality. I was impressed by the airline's commitment to philanthropic causes. It’s heartwarming to see a company that not only prioritizes excellent service but also contributes positively to the community. Overall, I had a fantastic experience with Qatar Airways, and I will definitely choose them for my future travels. Their attention to detail, outstanding customer service, and dedication to social responsibility make them a standout airline. Highly recommend to anyone flying internationally—once you fly Qatar Airways, you won’t want to fly with anyone else!

The staff were trying hard to be helpful and friendly. Appreciate that. The counter is open only 2-3 hours before the flight. Many passengers came too early and should wait, sitting or lying down on the floor. There supposed to be chairs for the waiting passengers.

I love your service and I often use your airline but let’s me to tell you something. Today from NYC to TBS flight was cancelled (That is fine, all us always have emergency situations) but main problem is, when during this time I was in JFK airport , New York , ai was so confused, because I didn’t know what happened, because I didn’t got any Email be I was informed about this. I wanted to they, your employees to help me to what happened, why it was cancelled and when I could fly. They didn’t had any answers , even they didn’t tried to help me, because I didn’t had USA SIM card to call call centers. They given me some paper and told me, you can find number here and call by yourself. I tried to call but couldn’t because it was almost impossible I had not SIM card. After a while, they told me maybe you cancelled by yourself ticket and you don’t remember, and they made me mad. I don’t know what did you have like this employee, why they working there if they don’t welcome to help with people because this is his job. I was still stressed because I was first time and alone in huge city , and they didn’t help me anymore. I always had a hope Qatar was not just airline who was just selling ticket, it was more then airline when I was feeling save and take care. But now when I got this situation I am fell so uncomfortable and disappointed.