On arrival, reception was friendly. However the food was disgusting, what I can only discribe as COLD slop in a pan! No variety. Very very little choice. What was there was indescribable. It took an age for the food to be replenished. The bar man obviously does not enjoy his role. Slamming the drinks on the counter! No manners at all, let alone the drinks not even being a single measurement . This barman needs to go! He does not represent the company well! The only FRESH element of the food available was the pancakes. The alternative little cup cakes were that dry you could not swallow. Definitely would not be revisiting or recommending lounge 1 at bham airport to anyone and my daughter as a social media influencer will be very verbal on our experience

Check in process was long and protracted , leaving you wanting to be seated for up to 10 minutes in the foyer . The staff are very friendly and helpful - with thanks to Harvey for his assistance with charging plug adapters . And Theresa for her super level of service at the bar . Seating is comfortable, but is provided on size of group ( you may get a sofa for 2/4 persons , window seat ( looking on to airport apron ). Only concern was the shear volume of the music played during our stay. Hard to hear your self think and converse with one another . Toilets located outside the lounge , and like most of Birmingham Airport- dirty , badly maintained and cleanliness was questionable

Not horrendous, but pretty basic in it’s offering. Very very busy and limited buffet style food options. Bar staff were good so made the best of our few hours

This is the better of the two lounges, mainly because it’s bigger and can accommodate more people. We are frequent visitors here. The only downside is the restrooms are outside the lounge but just around the corner, so not a biggie. Just not internal dedicated restrooms. There are two food stations, a bar which also has a large bowl of fresh fruit, and a tea/ coffee and cold drinks station. The crew is always around picking up and cleaning tables, and even floors. Today it’s not very busy and even on busy days it’s been a short wait to get in. Overall, very good lounge to relax and have a bite before your flight!

I was very disappointed with the whole experience. The food was very limited and not presented well at all. Drinks were OK and limitless. Staff were helpful and worked hard. Bar staff were pleasant and attentive. We hadn't pre booked and because it was busy we had to sit at the bar and then eventually after 1 hour we got a table. Seemed very run down. I wouldn't return. I am glad I didn't pay the full £38 each or I would have been moaning all holiday 🤣