Literally the worst travel experiences I’ve ever had. No help online, no help on the phone, no help at desk. Constant delays and cancellations for no explanation. In 36 years of self employment and business and constant travel - American is the worst I’ve ever dealt with in customer service. They care nothing about their patrons, their schedules, or overall excellence. I look forward to the day that the government will allow passengers to take class action against airlines for breaches in contract. Every other business in America has to face that responsibility and so should every airline. Today my flights have been cancelled or delayed 3 times. At first they said it was weather, but there was no weather here or at destination (or in between). It’s like we are stupid and don’t have weather on phones now. Then it was maintenance. Keep in mind the plane landed last night at midnight, but here we are at 10am and no one can change a tire. Then it was another aircraft coming, well now no aircraft is coming. Telling the truth and treating customers right is all we ask. But you lie, and worse, you steal from your customers.

Horrible service. I had several American airline gate attendants refuse to help me with canceled and delayed flights. Resulting in me going through security several times and left me sitting in this airport for many hours past what was necessary. Carter, the gate attendant, should be loading bags and not working with customers. Disgusting person and Disgusting service.

7 hours worth of delays in one flight. Do the people there actually know how to run a business? Three and a half hours of those delays were due to some of the crew collapsing. So not only do they not care about their crew, they don't care about the money their customers who pay good money for specific flights at SPECIFIC TIMES. Spend your money on another airline.

We flew on 4 American airline planes in total for vacation. Each was a good experience. We chose not to pay for seats, to save money and the airline gave us seating as a group since we had a child (which I noticed later they said they try to do on the website which is really awesome to me). They gave my son an airplane pin that he still has on his jacket and won't let me take off. The baggage check in people were nice, let us rearrange our luggage so we didn't have to pay an extra fee. On the plane we got free headphones so we could watch a movie together. Just all around would recommend.

I had the absolute pleasure of being assisted by LadyGeorge, and I can't speak highly enough about the experience. Despite it being 4 a.m., she was nothing short of delightful—her energy, warmth, and professionalism shone through even at such an early hour. What really stood out to me was her ability to communicate in American Sign Language (ASL), which was an incredible asset for passengers who are deaf or hard of hearing. It’s not every day you encounter someone who can bridge that gap so seamlessly, making everyone feel included and well-cared for. LadyGeorge also had a fantastic sense of humor, keeping the atmosphere light and friendly while maintaining a level of professionalism that truly impressed me. She balanced being approachable and fun with an admirable attention to detail and responsibility. Overall, she made the experience so much more enjoyable, and her bright attitude was infectious. It’s clear that she genuinely cares about those she’s helping, no matter the time of day (or night). Thank you, LadyGeorge, for going above and beyond