Honestly, this was one of the worst travel experiences I have ever had, and I would never recommend American Airlines to anyone. The company is not committed to its schedules and shows no concern for passengers’ comfort or health. I booked flight AA1811 from Houston to Philadelphia at 8:00 AM. Just one hour before boarding, we were informed that the flight was delayed to 12:00 PM, then to 1:00 PM, then 4:00 PM, then 5:00 PM, and finally 5:30 PM. After waiting more than 12 hours inside the airport, we were told that they didn’t even know when (or if) the flight would depart. 📌 I am pregnant and made them aware of my condition, but they showed no consideration at all and did not provide any proper alternatives. I requested to be moved to one of the other American Airlines flights departing the same day (at 11:30 AM or 2:00 PM), but they refused. Instead, they only gave me two options: • Cancel the trip and receive a refund. • Or wait until the next day and take a connecting flight through Charlotte to Philadelphia. This clearly shows how irresponsible the airline is and how little they value their passengers. They could have easily informed us earlier in the morning about the aircraft issue or arranged a proper alternative, especially given that there were many passengers affected. ❌ Conclusion: American Airlines is unreliable, irresponsible, and does not treat passengers with respect. It was a terrible experience, and I will never travel with them again.

American airline are Always late , to many delays, I lost my connection flight to get to my final destination and I had to spend the night in hotel, next morning again same problem flight has a delay again and we have to wait hours. On my returning flight same BS happened. I was exhausted tired and mad. Never again American airline I would love recommend American airline.

Worst flight experience ever. Both flights were delayed. The airplane was missing a part. The landing gear fell out of the airplane mid flight. Baggage was extremely delayed and late and left everyone waiting.

Do whatever you can to avoid this airline!!! I have never seen/experienced such disorganization when traveling. Missed flights, no pilots available??? Multiple last minute gate changes, and a customer service line that went on forever. Absolute chaos

We used the kiosk to get our boarding passes, but there were several issues with them once they printed out. We went to the desk and was directed all the way to end where other AA employees could help. When we started to grab our stuff to move, BERNARD stepped up and helped us at the very next desk instead of making us go to the other end. Bernard was extremely kind, helpful, patient and informative with us as we got our tickets corrected. He also went above and beyond once everything was fixed and directed us on where to go and how to find our gate. Bernard is what I would call and outstanding employee all around, he demonstrated many values that AA should be considered lucky to have as a part of their team. Bernard deserves all the praise and a pay raise! If he ever sees this, we want to thank him for giving us such a great beginning experience for our trip!

Worst Airline ever My flight from Dallas to Corpus was canceled without any notifications. I was with a group of colleagues. Mine was the only 1 canceled. They made up all these reasons and said I canceled it when in fact I would never do so and had also purchased a 1st class upgrade just so I could sit comfortably and not be packed in like a sardine. AA are refusing to give me back my money paid for upgrade which was purchased on my credit card. $92 they keep sending auto email stating it was credited back for future flight. 3 times now I have demanded the money be sent back to my credit card to no avail. They have stolen my money and thinks its ok. I was also forced to rent a car from Dallas to Corpus so I could get home or I had to buy another flight with AA. I chose drive. I am out aprox $700 for car rental on top of my $92 upgrade. Fly elsewhere. All our flights were canceled and delayed over 5 flights. This does not include my flight they canceled and left me stranded. RUN away from AA DALLAS FT WORTH AIRPORTRENTAL AGREEMENT SUMMARY NO. 573149253 7/18/2025 ESTIMATED RENTER CHARGES $668.84 DALLAS FT WORTH AIRPORT 2424 E 38TH STREETELECTRONICALLY SIGNED - 7/18/2025 @ 7:44 PM 7/18/2025 EMP# E94DJ6