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Reviews
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If i could give a lower rating i would. I have been working with Laura to try to get my refund from a trip that was canceled for July due to COVID. She has provided very little help and still after so these months I am now being told i will not be getting a full refund on my trip. This is unacceptable and the level of unprofessionalism and care that I've received is horrible. I was told I'd need to get my money from the other party who the money was sent to vs them sending it to me. Awful awful experience so far but know this is not over. Of my 1200+ i paid for the trip i have so far only received 275.00 of my refund. I've been patiently waiting all these months because she said she was furloughed and that SW vacations was being slow about processing refunds.
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I have been using AJ Travel for several years for both my international business travel and my personal vacation travel. Dottie Benson, Travel Consultant, has always been my go-to as she has a magical touch when it comes to dealing with the airlines. She consistently performs her magic and obtains flights for my family and I cheaper than we can book direct with the airline. And she never fails to follow up if there are any unexpected changes made by the airlines. I would not consider any other travel agency other than AJ Travel. DK - San Antonio, TX
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I have used them several times for booking trips to Mexico and have been more than thrilled with the service I have received every time. Monica, our travel agent does a super job. Very reasonably priced. Thanks so much. I look forward to several more years of great service. Highly Recommend.
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I was quoted verbally on an air fair and when I received the email it was another 33% higher. Weak research for competitive prices. My last time using this agency, to many other options !
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Laura Fulkerson!!! She out did herself. I have used AJ Travel for years, but this was the first to Italy!!! What a beautiful time at a reasonable price. We didn't have to worry about transportation, advised how many tours we wanted to experience, and kept us updated on travel requirements. The tours were small and intimate, the food is outstanding!!! Sorry for the loss of the Pope. All else was fantastic!!! Thank you!!!!