BEWARE!!!! 100% SCAM!!! They completely ruined our Italian vacation and cost me $1000s. They should be reported to the Feds and put in prison. I can’t believe Google promotes them thru their travel searches. DO NOT be fooled like I was.

I am writing to inform you of a significant issue I experienced with Bismillah Tours US. I paid them $10,500.00 for my Umrah haj package. However, they canceled all my hotel and other reservations just a day before my trip. I have all the necessary documents and I am going to take legal action as soon as possible. Please be aware that this company may be a scam, and I advise you not to trust them.

I had a great experience with these guys. My boarding pass arrived in my inbox within about 3 minutes of my purchase. I logged into the carrier's website and confirmed it was legit. I saw that others had issues with not getting boarding passes, so this was a concern of mine. From start to finish the communication was amazing. They kept me updated about the status of my flight. I felt like they really had my back. I had to call customer service at one point. They were helpful. And their price was lower than Google Flights. I will definitely book with these guys again!

Last month I booked a trip online using the company's web site. The process was smooth, and all was good. The flight was for a couple of days ago, and I had yet to receive any notification from the airline. So, I called the agency the night before to follow up. It turned out that the day after I had booked my flight, the airline had cancelled the ticket and I had missed the email from them telling me so. My shout out goes to Jordan S. who spent more than hour with me on the phone to find a solution. He booked me on the same flight, and he tried his best to find the best price given that it was now a last minute booking. He also sent me a follow up email the next day, which was greatly appreciated. I highly recommend them if nothing else for their customer service.

This third party booking company booked my flights over a year ago. Many flight changes emails and phone calls were made updating arrival and departure times. Myself and three friends booked the same deal. One of us was credited half the fare due to the 11hr difference in time and inability to make booked connections. Someone called from the office a week prior to our departure, I communicated my wish to receive the same discount and was told they would look into it and let me know. The next communication was that they canceled my flights and issued a refund! Three days before a trip I planned for a year. It was impossible to make out the person on the other end and my concerns were left unanswered. I’m still reeling from the lack of clear communication and unexpected expenses incurred as a result of this company’s error. Zero responsibility was taken. Will never use again. Zero stars.