Some attendants were horrible in regards to customer service on our flight to Ireland. We were treated as if we were children. Flight attendants def are somewhat frown faced and no smiles. Needs lesson on good customer service. It's not that hard. The audio visual always gets cut off after an announcement is made by the pilot which defeats the purpose of watching the movies. Also the announcement is WAY WAY TOO LOUD and hurts everyone's ears whenever an announcement is made when you use an ear plug. It still hurts as I write this review. On a good note, the chairs were def wider than TAP airlines which is what we took when we went to Lisbon.

Some attendants were horrible in regards to customer service on our flight to Ireland. We were treated as if we were children. Flight attendants def are somewhat frown faced and no smiles. Needs lesson on good customer service. It's not that hard. The audio visual always gets cut off after an announcement is made by the pilot which defeats the purpose of watching the movies. Also the announcement is WAY WAY TOO LOUD and hurts everyone's ears whenever an announcement is made when you use an ear plug. It still hurts as I write this review. On a good note, the chairs were def wider than TAP airlines which is what we took when we went to Lisbon.

When selecting seats online a few hours before departure, the schematic only showed 4 seats available throughout plane. I paid $150 to be seated behind my partner because that was the closest we could be together. When we got on the plane it was one third empty, meaning we would have been able to sit together without paying for seat selection. It’s clearly a scam. Food was desultory and cabin crew were listless and gruff.

When selecting seats online a few hours before departure, the schematic only showed 4 seats available throughout plane. I paid $150 to be seated behind my partner because that was the closest we could be together. When we got on the plane it was one third empty, meaning we would have been able to sit together without paying for seat selection. It’s clearly a scam. Food was desultory and cabin crew were listless and gruff.

Have had a great time on flights ZRH-DUB-JFK and retour in Business Class. Even if it was my first Business Class flight at all and I can not yet compare to other Airlines, it was really fantastic! Fair prices, charming service abord and the feeling of being at home over the clouds. Just wonderful. +++ A320/A330 were quite modern Immigration at DUB Lounges at DUB and JFK

Have had a great time on flights ZRH-DUB-JFK and retour in Business Class. Even if it was my first Business Class flight at all and I can not yet compare to other Airlines, it was really fantastic! Fair prices, charming service abord and the feeling of being at home over the clouds. Just wonderful. +++ A320/A330 were quite modern Immigration at DUB Lounges at DUB and JFK

Best option if flying from the USA to Ireland in business class. They have their own lounge at JFK T5 and a permanent check in set up. Great food, staff, seat. The only thing lacking is the entertainment but on a five and a half hour flight they have plenty.

Best option if flying from the USA to Ireland in business class. They have their own lounge at JFK T5 and a permanent check in set up. Great food, staff, seat. The only thing lacking is the entertainment but on a five and a half hour flight they have plenty.

Minus stars if I could. Travelling on business and my company rearranged and moved closer flight for 2099 pounds fee…. I was kept waiting for one hour plus to issue my boarding pass. Extremely rude supervisor and even I told her after waiting for half hour I lost my father yesterday and my company rescheduled my flight… I asked how much I need to wait on the spot….. I needed to board the flight or look and book another flight if they are not able to find my ticket. At the end I was rude for grabbing my passport from her hand too quick which then she asked for it again immediately and kept getting sassy comments from her for another 30 min from other side of the counter….. Not to mention they changed names on the tickets…. Issued new ones…. 15-20 customers barged in that one hour….. Excuse was they are on earlier flight but not with apology… Just live with it and wait. Extremely bad experience. Will think again when I will use Aer Lingus. Really, really bad. I repeated again to the supervisor when they issued my ticket, that I am not happy and I am going to my father’s funeral. I was emotionally stressed from my personal things and did not really need extra hassle and to enhance my stress even more from the Air Lingus employees….. They just called me to check my passport again while sitting in the lounge…. Harassment did not stop.

Minus stars if I could. Travelling on business and my company rearranged and moved closer flight for 2099 pounds fee…. I was kept waiting for one hour plus to issue my boarding pass. Extremely rude supervisor and even I told her after waiting for half hour I lost my father yesterday and my company rescheduled my flight… I asked how much I need to wait on the spot….. I needed to board the flight or look and book another flight if they are not able to find my ticket. At the end I was rude for grabbing my passport from her hand too quick which then she asked for it again immediately and kept getting sassy comments from her for another 30 min from other side of the counter….. Not to mention they changed names on the tickets…. Issued new ones…. 15-20 customers barged in that one hour….. Excuse was they are on earlier flight but not with apology… Just live with it and wait. Extremely bad experience. Will think again when I will use Aer Lingus. Really, really bad. I repeated again to the supervisor when they issued my ticket, that I am not happy and I am going to my father’s funeral. I was emotionally stressed from my personal things and did not really need extra hassle and to enhance my stress even more from the Air Lingus employees….. They just called me to check my passport again while sitting in the lounge…. Harassment did not stop.