The is the worst experience I’ve had with any airlines ever. Came to the airport 3 hrs in advance for my international flight, only to be bounced in between long wait lines, and ended up barely making it to my flight due to inefficiency of United check-in counter staff. Here’s the story - I could not check-in in advance online for my flight, and was told in the United app that I need to find an agent at the counter. When I got to the airport, I waited in the agent service line reasoning I will need an agent’s help. I waited 45 minutes there, only to be told that I should not be in that line “unless you are traveling with pets or firearms.” The customer service lead, Maggie K., was very rude and just dismissed me to the self-service computers, not wanting to hear about the difficulties I was experiencing, because she is “not going to argue with” me. So, I waited another 40 minutes to get to the kiosk, and this time the computer tells me again that I need to find an agent because my reservation cannot be found. I had to head back to the first place I stayed in line for, literally just wasted 1 hr being bounced around. At this point it was already 20 minutes before my boarding time. However, the lead agent (yes, Maggie K. again), told me that I have to call the airline customer service because nobody could find my ticket! How could she expect me to call an 800 number while my plane is about to take off in 45 minutes?! Obviously furious and anxious, I started calling the airline (going through automated voice prompts) and asked her to please try again. Somehow she figured it out this time and eventually got my ticket. I feel so disappointed by the San Diego United Airlines staff. They were apparently understaffed, and the lead was unprofessional. Somebody must know about this.

0 stars if I could. BEWARE OF SCALE SCAMS. They have a mode on their luggage weighing that overweighs by 10lbs. 10 pounds! They were going to scam us into $200 overweight luggage fee. After we verified with another scale, the lady pressed a button and returned the scale to normal operation. Terrible. They should be reported for doing this.

I want to give a huge shoutout to Victor and Phillip at the United Baggage Center at Kansas City International Airport. They were incredibly friendly, understanding, and went above and beyond to help me find my bag. They even made sure it got on the next flight and had it delivered to me just in time so I could get my suit for the wedding I was attending. Special thanks to Richie, one of their drivers, too. This is what real customer service looks like. Thanks so much, guys!

Flight leaves in an hour with no one at the counters to let people through.

United airline changed me $40 for a 8 LB bag and did not let me to take my bag to airplane because of my name. I saw most of passengers have the same as my bag even bigger than my bag. Inside my bag there was two T-shirts, two pants and one jacket