I paid for an upgrade for my seats but there were empty seats equivalent that were available so I’m a little upset about that. However our flight crew was awesome. The seats were comfortable. We were kind of squished and I wish the man next to us would have offered to move to an empty row but that’s what it was. We flew into SeaTac and that is a whole other level. I will have to go and do a review about them because they had equipment in 2 concourses and we were not able to exit the plane for 45 minutes. The captain kept coming on the intercom for an update and to apologize. Again I do not and blamethis flight crew for the huge delay. It was totally on SeaTac. In the end we were delayed a total of almost 1.5 hours. Great job UNITED!!!

Government shortages sadly caused our first leg of a long three-leg trip to be delayed out of Nashville. The planes were grounded because of lack of staff and grounded again because lack of air traffic controllers. The gate agents gave us false hope when I expressed my concerns if we’d have enough time to make the connection in Denver. Two separate agents assured me “they see the connections just as we see them here” … “especially on these long international flights, they’ll hold it”. Even our pilot informed us there were 120 of us on the flight who were making connections so he was doing all he could to get us there as fast as possible. If only HE were running the show…because this was the last time I was shown any effort to accommodate me as a paying customer. We spent the entire flight monitoring the app and any updates from sms. We were set to land at 11:20 with our flight out of a gate only a few steps away from our arrival gate leaving at 11:25. We were comforted by staff that surely they would be waiting for the few of us trying to make the trip to Japan. There were three of us sitting in the back—we trauma bonded over the delay…one even saying he would run ahead and make sure they knew we were hurrying. How defeated we felt when, as we were taxiing in, we received an update that our flight had in fact already left—FIVE MINUTES EARLY. Who does that? When we landed I immediately turned to the agent who was getting ready to board the plane we just flew in on, and asked “we just missed our connection, is there an agent desk nearby where I can try to reroute?” He laughed at me—he LAUGHED, the first indication of what was about to go down. He said “there’s no person you can talk to here, you have to go through the app”. You know all those horrible videos of passengers losing their cool, security having to come in to an escalated situation? Well those few cases have now diminished United customer service to an app…not to mention it saves United a ton of money. So I found a seat to try to get a handle of this situation, still reeling from the thought that our carefully planned out flight had left without us. After a long text chat with an agent with limited power, I was rerouted and rebooked but she instructed me to go to a desk at check in in the main terminal to confirm and check in to my new flight booked for tomorrow as well as change my seats (why couldn’t she change my seats?). She also told me to go to baggage claim to request my baggage. When I went to the check in area, the throughly overworked and desensitized agent basically tried to push me out of her work zone by basically pushing buttons on the kiosk for me and printing out my boarding passes…not hearing my problem: that I had already been rebooked through an agent on the app and she had instructed me to speak to an agent to change my seats. When it finally dawned on her what I needed she pointed me to the special services agent. There was one person working there. She did her best and offered her condolences; I greatly appreciated her empathy for once on this already difficult day. She did enlighten me however that that Japan flight was always full and that it was also oversold to make up for the seats that had been purchased but not formally checked in, or seats not selected. This meant there was always a lot of standbys. That’s when it clicked. United runs a racket on this one flight at least (how many others does it use this same protocol?). They oversold, they indeed DID see we were running late for connections but instead of waiting a few minutes for their rightfully sold seat-paying customers, they greedily took the money of those who were on standby or oversold, filled their plane and LEFT EARLY. This left a group of frantic passengers who they could now keep their money and have them take the loose unsold seats in the next flight—which were the typical middle seat economy. Unbelievable.

The plane is delayed due to weather, but they didn’t tell us. No, they had us board instead, and told us once we’d been waiting for 15-20 minutes. They said it would be 45 minutes or so, which they KNEW ahead of time. There are 13-14 other planes ahead of us. It has now been an hour trapped on a hot and sweaty plane, and they haven’t turned the air on. There are at 3 infants screaming at the top of their lungs. Absolutely unprofessional. It to just delay the flight BEFORE we got on board. Update: Now we are sitting for another hour on the same hot plane because we have to wait until the gate is empty. On the flight, the flight attendant serving snacks was nasty and refused to give us a drink because we didn’t decide in 2.5 seconds. Absolutely trash airline with how they’ve handled this.

I usually only fly United 1 to 2 times a month and ever since Covid, they cannot get their act together. Their planes are almost always delayed, especially at the Denver airport. The Denver airport is one of the most unorganized airports I have ever had to deal with. I am too the point with United and how many flights they have made me miss and have delayed that I do not recommend anyone flying with them out of or into Denver. My flight UA 5056 was suppossed to fly to Laramie at 4:25pm and is now of course delayed until 6:45 pm and they will most likely cancel and leave me stranded in Denver. United use to be the best airline, they are near the bottom of the list now. Choose American or Delta. Trust me.

My plane was delayed. After getting on this thing, it became apparent that I had suddenly stepped back into 1982. This plane is trashed. It is yellowed and my seat was literally falling apart. The last time I flew united, we were not allowed any snacks at all. They simply had not restocked the plane. Video attached. I would be more that overjoyed to provide united airlines with my seat and flight number so they can fix their problems or take this trashy old plane out of service. Did I mention that I have yet to get onto a united airlines flight with a clean tray table? Disgusting. Im sick of cleaning their planes. Have some pride in what you do, united. Do. Better.

I’ve been a loyal United flyer for 25 years. I don’t always require wheelchair assistance, but on the handful of times I have needed it, I expect to be treated with dignity and basic respect. On my recent trip, things started well in Cleveland, professional, attentive service, just as I’ve experienced before. But when I connected in Denver, everything changed. There were four of us in need of wheelchairs. Instead of bringing our chairs to the plane door as required, the staff stopped halfway up the jet bridge, past the ramps, and forced us to hobble painfully the rest of the way. For someone who requests a wheelchair, walking even a short distance can be exhausting, painful, or even dangerous. Being forced to do so felt humiliating and unsafe. When I was pushed to my gate, the worker ordered me to get out of the chair. I told him I could just sit there until boarding, but he insisted rudely that I get out. He was dismissive, smelled terrible, and showed zero compassion. Respect shouldn’t require perfect English, it should come from the heart. I called United because this felt like more than bad service, it felt like a violation of the Americans with Disabilities Act. After 45 minutes of transfers and being told to file online, I discovered your system wouldn’t even accept my frequent flyer number, which I’ve had for decades. When we landed in Eugene, the service was excellent, professional, kind, everything it should be. Another woman who also needed a wheelchair told me she overheard my phone call in Denver and thanked me. She said she always experiences mistreatment in Denver. That tells me this isn’t a one-time problem. It’s systemic. United, I’m still waiting on the follow-up call I was promised. Disabled travelers deserve dignity, not humiliation. To anyone booking flights: if you need wheelchair assistance, avoid connecting through Denver. Until United addresses this, you risk being treated without respect.