Flew LX39 from SFO while rushing to my dying father. Swiss customer service sold us the wrong tickets, cancelled our reservation 3 times in less than 24 hours without notification. At airport, told their service dog validation team doesn't work Sundays - nearly denied boarding with my medically necessary service dog (already in their system from previous flights). Captain approved us just 2 hours before departure. Flight attendant Sabina publicly humiliated me, prevented my service dog from performing his medical tasks (deep pressure therapy, interruption behaviors for PTSD). Threatened me with "hundreds of thousands" in costs if anyone had allergies, said I'd "never fly again" with my dog, claimed the captain would've kicked us out if he'd known. Insulted me saying someone complained my dog "stank" (dog was freshly bathed, no bad breath, and never had any complaints before). When I explained my father was dying, she insisted service dogs need 48-hour approval - as if I could predict when my father would die. During a severe panic attack, I was forced to sit on the galley floor because she'd banned my dog from my lap. She later mocked me with a toy plush. Service dogs have legal rights to perform medical tasks. Swiss violated disability laws while showing zero compassion. No coordination between crews. I fly with them 1-2x yearly (limited pet cargo options) - they've always had my service dog on file. Filing formal complaints. Ashamed they represent Switzerland.

Flew LX39 from SFO while rushing to my dying father. Swiss customer service sold us the wrong tickets, cancelled our reservation 3 times in less than 24 hours without notification. At airport, told their service dog validation team doesn't work Sundays - nearly denied boarding with my medically necessary service dog (already in their system from previous flights). Captain approved us just 2 hours before departure. Flight attendant Sabina publicly humiliated me, prevented my service dog from performing his medical tasks (deep pressure therapy, interruption behaviors for PTSD). Threatened me with "hundreds of thousands" in costs if anyone had allergies, said I'd "never fly again" with my dog, claimed the captain would've kicked us out if he'd known. Insulted me saying someone complained my dog "stank" (dog was freshly bathed, no bad breath, and never had any complaints before). When I explained my father was dying, she insisted service dogs need 48-hour approval - as if I could predict when my father would die. During a severe panic attack, I was forced to sit on the galley floor because she'd banned my dog from my lap. She later mocked me with a toy plush. Service dogs have legal rights to perform medical tasks. Swiss violated disability laws while showing zero compassion. No coordination between crews. I fly with them 1-2x yearly (limited pet cargo options) - they've always had my service dog on file. Filing formal complaints. Ashamed they represent Switzerland.

Flew with them from Geneva back to the US, great service in coach.

Flew with them from Geneva back to the US, great service in coach.

I gave Swiss airlines a 5 star customer service . The food and the flight customer service are great. We flew in Switzerland last October from SFO to Zurich last year. The flight attendent Alexandre Mischler he gave a very attentive and supportive service to us. I am very impressed about his service. We love this airline all our flights . Alexandre Mischler is really an asset to the company. Thanks, Alexandre!

I gave Swiss airlines a 5 star customer service . The food and the flight customer service are great. We flew in Switzerland last October from SFO to Zurich last year. The flight attendent Alexandre Mischler he gave a very attentive and supportive service to us. I am very impressed about his service. We love this airline all our flights . Alexandre Mischler is really an asset to the company. Thanks, Alexandre!

The officer at check in is very rude and force me to check in my carry on bag, which I fit on the plane tons of times perfectly.

The officer at check in is very rude and force me to check in my carry on bag, which I fit on the plane tons of times perfectly.

Beautiful people and very helpfull!

Beautiful people and very helpfull!