Flew SY391, I was pleasantly surprised. This was my first flight with sun country. The take-off was a bit rough at MSP, but the landing was buttery smooth at SAN. Even the baby next to me was surprised. The flight itself was mid, I was able to get some sleep, the baby slept most of the way yay, seats were mid, and I got what I paid for. The check-in went as it should, I luckily sat by the aisle, 3rd to last row, and the noise wasn't that bad. I had forgotten my noise canceling headphones and went without this time. If the return fight is like this i might have to look for more fights through sun country. Thank you.

Absolute mess. The flight out from Mpls was to San Francisco was delayed by over an hour and a half. We had 10 mins after arriving in San Francisco to run from one end of the runway to our connecting flight to ChinaAir. Literally I almost had asthma attack. We called Sun Country and they had no empathy around our situation. Sun Country said we hold no responsibility and to call ChinaAir which we already did. ChinaAir was closed for the night and we were stuck for the next 24hrs. Then, Sun Country had the audacity to say we should had book mornings flights to prevent such issues insinuating that they night crew are unreliable. Really, Sun Country. Do better. Train your staff. Be more sensitive to situation Be more helpful Improve reliability We are your bottom line

What the hell do you mean your check in counters don’t open until 3 hours before the flight TAKES OFF! Some people have to come to the airport early and would love to get food and relax at their gate instead of waiting BEFORE SECURITY with their checked bags until you guys decided to let us through. what a joke

I charged of $410.99, and I did not receive any service for the rental car. To provide some context, my wallet was stolen during a connecting flight at the Minnesota airport, which contained my ID, debit card, and credit card. As a result, I was unable to proceed with the car rental, as they could not provide me with a vehicle without my ID and credit card. Additionally, I was unable to continue my travels without my ID. I asked the TSA if there was any way to pass through security, and after about an hour of questioning, I was allowed through. Sun Country Airlines is aware of the situation, but unfortunately, they have not been willing to assist me. I was instructed to call them once I arrived home to see what could be done. Since then, I have made approximately 12 to 13 calls, including requests to speak with managers. They have all the necessary documents and recorded conversations. I am writing a letter to request a refund, as I did not receive any service for the $410.99 charge. his amount is significant. Unfortunately, Sun Country Airlines has been unwilling to cooperate or provide any confirmation letters regarding my situation. I hope this can help other people.

After boarding for a 12am flight we were told 5min wait for a mechanic.. 2hrs later (2am) the flight canceled. 2hrs later (4am) 70+ppl sleeping on the floor waiting for hotel/travel vouchers, told the next flight available is 6pm the following day...