This is literally the worst airline I have ever seen in my life. I would give them -5 if I could. Their app has an issue with booking when you use google. Your flight may not come out as the one you originally booked. I literally got no refund and I missed my grandmother’s funeral thanks to this POS airline. DO NOT USE FRONTIER!!!

Awful. Just Awful. Hidden fees- got to check in and had to pay $600 for carry on bags. We paid $250 at the time of booking to buy our seats- thought that was what our tickets were for??!! The lady was “not allowed” to help us at the counter with the frontier app because it is considered personal assistance.Just felt rushed and anxious.Oh yeah and then… we didn’t have seats when we went to board. Back to Southwest we go.

I wish I could give zero stars!! Do not use this airline! They charged me $149 for 1 bag, 1 way and my bag was less than 40 pounds. I called the night before my flight and the rep said he would credit my card $100. I have not received any credit. You are unable to talk to a live person unless it’s 24 hours before or after your flight, so I emailed as instructed. Immediately they responded that they had no record of the call and therefore would not be issuing me a refund! Horrible customer service!! Also, their staff didn’t show up to the counter until 1 hour before the flight, so we all sat there waiting (those who had to check a bag)! Never again, Frontier has lost my business forever!!!

First and last time flying frontier. Plane had problems and we had to stay on turmac for 3 hours. I thought spirit was bad but frontier beats them, I was SHOCKED at bag prices to say the least. 3 checked bags came to more than $400. Was supposed to get to destination at midnight, it’s currently midnight and we have no clue when the plane will be “fixed”. Update, mechanic couldn’t fix problems and we had to deplane and wait 7 hours for a flight from tampa to columbus to be able to take us to orlando. tca is closed so we can’t leave and have to sleep in the airport. Worst flight experience ever.

The help at the airport was atrocious. The computer for us to check in was not working. We asked multiple times for help and we were told we needed to see an assistant. We stood in line, were first there with a belizian woman who’s been waiting since 5 am and they wouldn’t let her through. They moved us 5 times into a different line. We were finally called up four hours later (not exaggerating); we were then told because we couldn’t provide picture proof to the person working we’d need to pay $80 per person for their help. I stood there while my friend ran back to the kiosk for “picture proof” we needed to see an assistant for help. This was literally the worst experience I’ve ever had while traveling. I will never fly with frontier airlines again. Your own staff want to jump ship.