Booked a 5 day rental with enterprise due to a past experience that was 5/5 star rating. The car they assigned us to was extremely dirty like it hadn’t been cleaned from the person before us. We asked the guy who told us what car to have if we could get a different one and he told me no, that all of the other cars were booked up, which is odd because they could’ve cleaned it before the next person came. Then we drove out of the airport and the oil change light kept popping up no matter how many times we dismissed the notification. We reached out to the email address for the “managers” for a solution or if we needed to get a new car. We would’ve had to drive back to San Antonio to swap the car out after and asked if we could get a discount off our rental instead. The manager said that she would apply it to our rental. She emailed back the day we returned our rental and asked if we’ve turned it in or still has the rental. We told her we turned it in and have had no response then. Will reconsider companies in the next couple months when we go back to San Antonio.

Enterprise has been my go to rental car company for years now. My most recent experience, at the San Antonio Airport location, was another positive one. With friendly staff, a nice vehicle (they offered 3 vehicles I could choose from) and relatively easy pickup and return procedures.

Enterprise Car Rental – San Antonio Airport (SAT) Location Review I had a great experience with Enterprise at the San Antonio Airport. When I first arrived, the line was long and I expected a bit of a wait. However, I was pleasantly surprised to see that they had staff from other rental counters stepping in to assist Enterprise customers, which kept things moving. I was in and out in about 15 minutes—much faster than I expected given the crowd. The rental process was seamless. I had reserved a full-size vehicle and was given a Toyota Camry, which turned out to be a great choice. I’m 6’3”, and I was genuinely surprised by how spacious and comfortable the Camry felt—plenty of legroom and headroom, making it a great fit for a taller driver. The car had around 19,000 miles on it and drove very smoothly. It seemed to be a newer model and was in good condition overall, though I do wish it had been just a bit cleaner when I received it. It wasn’t dirty by any means, but a little more attention to detail would have made the pickup feel even better. There were a few cosmetic imperfections—some curb rash on the wheels, small scuffs, and general wear you’d expect from a rental—so I took several pictures just in case. That’s always a good habit, and the car was otherwise in good shape. The service was friendly and professional, and I appreciated how efficient the team was. Given that I’ll be flying into San Antonio for work every other month, I’ll definitely continue using this Enterprise location. Great customer service, quick process, and a smooth ride. Highly recommend!

If I could give negative stars I would!! This situation that occurred on 9/8/2025 at the San Antonio airport enterprise desk! I was told by roadside assistance to bring in my rental to swap it due to me noticing that the undercarriage of the vehicle was attached by zip ties and shoe strings! Due to this the undercarriage started to drag on the ground and kick up debris under the rental! I called into customer service and they advised me to take the vehicle to the only open location which was this location and I’d be able to exchange it without any issues. Upon arriving I spoke with Danny who advised me that he would not trade out the vehicle if I did not do a collision claim! I was not in a collision and explained to him that I was told to come there and it was notated on the account! He went to check to see only if the vehicle was noted for prior damage but stated that there was none! The vehicle is a Hyundai sonata and is extremely low to the ground! So unless the team at the enterprise got up under the vehicle for a full inspection there was no way to see that! Even on my walkthrough with the associate this was not something that he nor myself would have been able to see. The only option he (Danny) gave at this point was to take it back to the original location on summit church road the following morning, which I explained to him was dangerous due to me having to get back on the highway with the vehicle and risk more debris entering and possible damage that was 100% preventable! I also had my two children with me which was why I was so emotional because they were being put in an unsafe situation not once BUT TWICE! The roadside assistance was very clear to swap out the vehicle and upon arriving at the airport there were Tire spikes upon entering! There was no way to get around that further complicating my issue! After realizing that Danny would absolutely not swap out the car as roadside assistance requested, I kindly but firmly asked him to please notate the account so that it shows that I stopped by and attempted to resolve the issue! He stated that he would notate the account but quickly walked away to assist another customer and left me to drive back to my home. Upon exiting the garage I was extremely upset to the point of uncontrollable tears and the lady at the exit was kind enough to try and help. Unfortunately they advised her the same information they told me that they would not swap the vehicle and she apologized and quickly shifted gears to try and calm me down as she did not want me driving late at night visibly upset with two young kids. She talked to me to calm me down and repeatedly apologized for the outcome of the solution but was also upset with the outcome as well. I truly appreciate her being so kind while I was in distress due to this situation! She would not let me leave until she knew I was okay and safe to drive home. She gave me the contact information to report this incident. In am extremely upset at how this was handled and still as of today 9/20/2025 I have yet to be responded to by a manager even after sending a direct email to the manager. They have taken no steps to resolve this matter and I would strongly advise against using their services! The summit church location was very helpful in getting me into a new rental and I’d recommend using that location if possible!

The initial rental went well. The staff member was really nice. There were no issues with the car. Renting the car ended up being a solid decision. But it was on the return where things ended up being sour. The lady directing my car to pull up in the line was friendly to me. We shared some laughs and I thought she was quite pleasant. But as my passenger was trying to get her bags out of the car, she apparently made this same lady upset. But instead of working with my passenger she began yelling! I did not see the confrontation but I heard yelling. I did not realize she was yelling at my passenger! Then all I see is a car scream past our car, driving way too fast for the drop off area. I was quite shocked and annoyed that someone clearly let their anger get the best of them. This should be addressed with the staff member by their supervisor. My passenger did not deserve to be yelled at for not getting her bags out of the car the way this staff individual wanted. For this my rating dropped from the highest rating to mid. And only because I did not personally view the incident. It would have been the lowest rating had I actually saw what happened. I just heard yelling and thought she was talking to someone else that was out of earshot. Completely uncalled for. This upset my passenger and my other passengers and I consoled her so she wasn't upset by getting yelled at. We had an amazing vacation with this being the only negative interaction that was completely uncalled for! And whoever drove that car so carelessly should be spoken to about the safety issues they violated that I am sure are company policy. This would not have rose to the level to have this kind of treatment. If I would have witnessed this personally I would have made it known without question that screaming at my passenger was not the right way to do business and I would have it made known that they just lost a future customer. Uncalled for. Some patience and understanding by the staff member would have instantly resolved the situation.

I am writing to request immediate assistance from upper-level management regarding a serious issue I am experiencing with your San Marcos, Texas location. I have been a loyal customer and have rented from your company for over a year. During this time, I have always paid on time, taken good care of the vehicle, and have never been disrespectful or inappropriate toward any staff member. Recently, I was told that I have been placed on a “Do Not Rent” list based on allegations that I was disrespectful. These claims are completely false. If I had ever acted in that manner, I highly doubt I would have been allowed to continue renting for as long as I have. I have primarily worked with Jordan, and he previously informed me that I was in good standing. In October, I was also told that my deposit was secure for the month. Despite this, money was taken from my deposit without explanation—on more than one occasion. I have receipts for every payment and transaction. I have also felt pressured regarding the length of my rental, including questions about how long I intended to keep the vehicle. This has made me feel singled out and discriminated against. When I attempted to resolve this by speaking with Michael Paul, my concerns were dismissed, and I felt unheard. I am requesting the following: 1. A neutral, upper-management representative not connected to the San Marcos location to review my case. 2. A full investigation into the false allegations made against me. 3. A review of all deposit withdrawals and an explanation for the funds taken. 4. Removal from the DNR list, as it is based on inaccurate information. I have always been a respectful and responsible customer, and these actions against me are not only upsetting but deeply unfair. I am asking for your help in resolving this matter promptly and professionally. Thank you for your time and attention. I look forward to a response.

I am writing to request immediate assistance from upper-level management regarding a serious issue I am experiencing with your San Marcos, Texas location. I have been a loyal customer and have rented from your company for over a year. During this time, I have always paid on time, taken good care of the vehicle, and have never been disrespectful or inappropriate toward any staff member. Recently, I was told that I have been placed on a “Do Not Rent” list based on allegations that I was disrespectful. These claims are completely false. If I had ever acted in that manner, I highly doubt I would have been allowed to continue renting for as long as I have. I have primarily worked with Jordan, and he previously informed me that I was in good standing. In October, I was also told that my deposit was secure for the month. Despite this, money was taken from my deposit without explanation—on more than one occasion. I have receipts for every payment and transaction. I have also felt pressured regarding the length of my rental, including questions about how long I intended to keep the vehicle. This has made me feel singled out and discriminated against. When I attempted to resolve this by speaking with Michael Paul, my concerns were dismissed, and I felt unheard. I am requesting the following: 1. A neutral, upper-management representative not connected to the San Marcos location to review my case. 2. A full investigation into the false allegations made against me. 3. A review of all deposit withdrawals and an explanation for the funds taken. 4. Removal from the DNR list, as it is based on inaccurate information. I have always been a respectful and responsible customer, and these actions against me are not only upsetting but deeply unfair. I am asking for your help in resolving this matter promptly and professionally. Thank you for your time and attention. I look forward to a response.

I am writing to request immediate assistance from upper-level management regarding a serious issue I am experiencing with your San Marcos, Texas location. I have been a loyal customer and have rented from your company for over a year. During this time, I have always paid on time, taken good care of the vehicle, and have never been disrespectful or inappropriate toward any staff member. Recently, I was told that I have been placed on a “Do Not Rent” list based on allegations that I was disrespectful. These claims are completely false. If I had ever acted in that manner, I highly doubt I would have been allowed to continue renting for as long as I have. I have primarily worked with Jordan, and he previously informed me that I was in good standing. In October, I was also told that my deposit was secure for the month. Despite this, money was taken from my deposit without explanation—on more than one occasion. I have receipts for every payment and transaction. I have also felt pressured regarding the length of my rental, including questions about how long I intended to keep the vehicle. This has made me feel singled out and discriminated against. When I attempted to resolve this by speaking with Michael Paul, my concerns were dismissed, and I felt unheard. I am requesting the following: 1. A neutral, upper-management representative not connected to the San Marcos location to review my case. 2. A full investigation into the false allegations made against me. 3. A review of all deposit withdrawals and an explanation for the funds taken. 4. Removal from the DNR list, as it is based on inaccurate information. I have always been a respectful and responsible customer, and these actions against me are not only upsetting but deeply unfair. I am asking for your help in resolving this matter promptly and professionally. Thank you for your time and attention. I look forward to a response.

I am writing to request immediate assistance from upper-level management regarding a serious issue I am experiencing with your San Marcos, Texas location. I have been a loyal customer and have rented from your company for over a year. During this time, I have always paid on time, taken good care of the vehicle, and have never been disrespectful or inappropriate toward any staff member. Recently, I was told that I have been placed on a “Do Not Rent” list based on allegations that I was disrespectful. These claims are completely false. If I had ever acted in that manner, I highly doubt I would have been allowed to continue renting for as long as I have. I have primarily worked with Jordan, and he previously informed me that I was in good standing. In October, I was also told that my deposit was secure for the month. Despite this, money was taken from my deposit without explanation—on more than one occasion. I have receipts for every payment and transaction. I have also felt pressured regarding the length of my rental, including questions about how long I intended to keep the vehicle. This has made me feel singled out and discriminated against. When I attempted to resolve this by speaking with Michael Paul, my concerns were dismissed, and I felt unheard. I am requesting the following: 1. A neutral, upper-management representative not connected to the San Marcos location to review my case. 2. A full investigation into the false allegations made against me. 3. A review of all deposit withdrawals and an explanation for the funds taken. 4. Removal from the DNR list, as it is based on inaccurate information. I have always been a respectful and responsible customer, and these actions against me are not only upsetting but deeply unfair. I am asking for your help in resolving this matter promptly and professionally. Thank you for your time and attention. I look forward to a response.