I had a nightmare experience with Flightsassist travel agency and would not recommend it to any traveler. I spoke with a representative, Mr. King, for one hour and thirty minutes to discuss travel to Dubai in October 2024. During the discussion, I expressed my preference for business class travel, and Mr. King explained the difference between special fares and saver fares. I requested the Saver Fare based on its benefits. After pointing out that the price on the Emirates site was cheaper, Mr. King agreed to honor the price, and we booked the ticket. He mentioned that I would receive a call within an hour to select a seat on the flight, but I never received a call. When I contacted Emirates to select a seat, I was surprised to learn that I could not choose a seat due to the Special Fare ticket. Upon calling Mr. King to address my concerns, my experience became a nightmare. I made over fifteen calls to the agency to rectify the matter. Mr. King became unprofessional, using a condescending tone, and, at one point, scolded me for speaking to another team member instead of him. On one occasion, he even sent me an email with all capitalized letters. I spoke with more than ten associates at the travel agency to rectify the issue. I requested to speak with a manager, who was also challenging to reach. Finally, I talked to Edward, the manager, who listened patiently and said he would call me back with an update that never happened. After numerous calls and unpleasant interactions with Flightsassist associates, I received a small refund, but the ticket was never upgraded to a Saver Fare, which would have cost an additional $1,548. I sent a complaint letter to the company address in New York City, as listed on the website that was returned as non-existent. I also wrote a complaint on the website and received a call from Jeffrey in customer relations, who provided lip service, stating, "I'm feeling very bad this happened to you," but never took concrete action to resolve my horrific experience. Travelers, beware of this "company." There are multiple travel agencies to choose from, avoiding this one.

Absolutely dishonest company. Did to me same as previous customer, Misrepresented that they were Royal Caribbean and charged me for non-existing service while using information I gave them. Definitely not trustworthy company. My experience was exactly like previous customer, how many others have been fleeced?

SCAM SCAM SCAM !!! they pretended to be air canada official employees and had access to my personal info, the scammer said that we needed to upgrade the ticket for my disabled parents flight in 2 days or else they have to cancel the flight and redeem the amount in points. They scammed me for 700$ For the one responsible, if u are reading this just rest assured that i will make you pay for this, i swear that i will make you pay for this!

ABSOLUTE SCAM!!! I was led to use this company when trying to extend my trip over the holidays with Flair Airlines. This third party agency was the number they gave me to in the customer service section. Every aspect of the customer service in this company was fraudulent, full of lies, empty promises, callbacks that were never made, and an absolute awful experience. I paid a cancellation fee and they never cancelled my flight properly. I was marked as a no-show and they did not want to give me the voucher I was promised. I paid 600 dollars for another flight (thinking I was getting a flight voucher) and 200 dollars for a cancellation fee and now I’m left with no voucher. I’ve had numerous emails phone calls with these so-called agents. They are absolute scammers. They have no idea how to run customer service they keep making promises that are not true. They are idiots they want to steal money from people. Avoid using the service but if you found this thread of customer service negative reactions, you’re probably too late. I am looking into talking to the Better Business Bureau to filing a former complaint because this is absolutely ridiculous.

Most important, see if people are really physically in this office. Gather all documentation to your bank. Every person that has been stolen from needs to file a claim with consumer affairs.Do all the research that you have , show all your proof to help shut this company down. If all people affected within 30 miles, should seek one attorney and sue them.