I will rate Alaska Airlines a five-star. However, this review primarily pertains to the airline they own. The Hawaiian Airlines. The flight from Sacramento to Honolulu. The flight is good. All the workers are excellent. The ground crews are good, too. However, the check-in counter is not very organized at all. The signs are not clearly marked and are confusing. I ended up lining up two times at the check-in counter. Many passengers also have to ask the ground crews where and what to do at the check-in counter.

Worst Customer Service Ever! I would give them zero stars but that was not an option. I have not flown Alaska in years, and I will not again. I fly a lot and should have stayed with United. I booked a flight on Alaska, and it was issued through Hawaiian Airlines. I logged onto both sites to upgrade my seats and was unable to do so. I called Alaska and they told me to call Hawaiian, so I did. After calling Hawaiian they told me to contact Alaska because they said my tickets were not issued, even though I have a conf #. So, I contacted Alaska (again) via the on-line assistant as there was a 45-minute wait and was told to contact Hawaiian. I called Hawaiian yet again and told them exactly what was going on and after several minutes they forwarded my call back to Alaska's customer service. The issue is still not resolved as I write this review.

Due to my error, my luggage got stranded in LAX but I was in SFO. I had been awake 24 hours and exhausted after 2 flights and 14 hours in the air. Silvia Conde was working the lost luggage counter. What a kind and understanding person. She found my luggage and it arrived NEXT DAY at my home at no cost. I live 2 hours from SFO. And then Jacky Chio rolled it into my home as I had a sprained hand. This is customer service at its best!

had one of the worst experiences I’ve ever had with an airline on my recent trip with Alaska Airlines. Amber and Fletcher are both horrible human beings. I arrived at 7:15 a.m. for my 8:05 flight and requested wheelchair assistance due to recent surgery. That assistance never came. With all kiosks down, I was forced to stand in long bag-check lines, only to be told I couldn’t board and had to rebook. I then spent two hours on the phone before learning the desk agent should have rebooked me right away. Instead, I was separated from my parents and put on a flight three hours later. To make matters worse, the agent nearly charged me again for my checked bag despite being an Alaska credit card holder, and she “forgot” to add TSA PreCheck to my boarding pass — leaving me to carry my bag through security in pain. What really stung was watching staff members Amber and Fletcher print boarding passes and check bags for people who weren’t even in the correct line, while I was told I was in the wrong line and left waiting. Exceptions were made for others, but not for me. This entire experience left me humiliated, in physical pain, and discriminated against. Alaska Airlines needs to take responsibility for the way I was treated and do much better for passengers with medical needs.

Unprofessional employees is an understatement. This is one of those situations where if this rating could go into negative territory then negative stars it is. The worst part are the unprofessional management who do little to nothing to improve or correct the unprofessional behavior of their employees. Since management is super unprofessional to do nothing then they are expecting their employees to be unprofessional, and with malice. The same unprofessional behavior has existed for several years. Considering that California Penal Code 415 and any other laws prohibit the unprofessional behavior, then management is condoning their employees breaking the law(s)