Where do I begin? I booked a trip for my 40th birthday back in early 2025 and finally leave tomorrow. Back in April and May, I received notices that my flights had been delayed or times changed, then I received a notice of cancellation from the airline on 5/7. I called Expedia who had no idea of the cancellation until I called. I spent 3 hours on the phone on my wedding anniversary trying to fix my flight from my location to Seattle. Now that that was fixed and new flights booked, I’m having issues checking in. Today: I bought a checked bag and did check in at the same time and received an error. I called and was told check in and my bag purchase was set and because I couldn’t access my mobile boarding pass (due to the merger) I need to see an agent at the counter tomorrow and then at the gate in Portland, my new connection, because Alaska can’t print Hawaiian tickets. A few hours later, I received an email stating “Please note that mobile check-in is required as you can no longer check in or print your boarding pass at the airport.” So I reached out again, was told to see an agent at time of flight. I spoke with a supervisor and she was condescending to start, what other questions or what else can I help with. I said someone had to help me- I’m getting conflicting info, my flight was already cancelled once (she blamed Expedia for this when my notifications were not from Expedia), and blamed a 3rd party for the email saying I have to do mobile passes (it was directly Alaska). She said to show up 2 hours early, someone will print the passes. No empathy, no reassurance. I asked if she was going to do anything, she said “no show up 2 hours early.” I did cuss at her because no one over there helps!!! I leave tomorrow morning with a child, have to hunt my tickets down first thing, then “Google my flight to find my Hawaiian gate number, it’s accurate” in Portland and hope my checked bag actually makes it. How awful?! I will never book Hawaiian or Alaska again.

I recently had a very disappointing experience at the Alaska Airlines counter in Boise, Idaho. Due to an unforeseen delay I arrived at the airport 50 minutes before my flight, which I thought would be enough time. I first tried to check in through the display kiosks but was told I needed to go to the counter to check in my luggage. The line was long and slow, and by the time we finally reached the counter we had been directed to the first-class line even though we were not first class. When the agent scanned my ticket she told me in a very rude tone that I was not in the correct line. I explained the situation and that I had arrived earlier, and that there were still 25 minutes before boarding, but she still refused to let me check my bag. She told me it was too late, even though her own words were not consistent with the actual boarding time. When I asked if there were any alternatives she told me to call customer service and made no effort to help. What made it worse was that the passenger behind me, who had actually arrived later, was allowed to check in without a problem. The agent was friendly and accommodating to that individual but dismissive and unhelpful to me. In the end I had to abandon my Alaska Airlines ticket and rebook through Southwest just to continue my trip. This experience left me feeling frustrated and unfairly treated. The service was poor, the agent was rude, and there was no attempt to provide any assistance or solutions. I expected better from Alaska Airlines, and I hope others do not have to go through this kind of treatment at the Boise location.

If I could leave less than one star, I would. Where do I begin to explain the utter fiasco that was our experience with Alaska Air/Hawaiian Airlines… It has been over a month and still no response from Customer Care after my initial reply. I have reached out over 7 times via online form and via email. Still no reply. Customer "care" is a joke!

Alaska Airlines is top-notch. From start to finish, they’ve got the air travel experience down. The staff is friendly, helpful, and professional—you actually feel like they care. The seats are comfortable, and the legroom is better than most, making longer flights bearable. They’re also almost always on time, which is rare these days and a big plus if you’re trying to make connections or stick to a schedule. The in-flight perks make a difference too. They serve great coffee (thanks to Portland Coffee Roasters), and the snacks aren’t your typical stale pretzels. Plus, their entertainment options let you stream right to your device, so you can watch what you want without being at the mercy of whatever’s playing. All around, Alaska makes flying feel smooth and easy, just the way it should be.

I would give 0 if I could! Why is it so hard to find receipts for my previous flights? The alaska account doesn't include an easy "history" page to see all my previous flights and gain receipts for them. I have to submit a freaking ticket to get a receipt?!!!!! AGGGGGGHHHHHHHHHHHHH!!!!!!!!!!