We were ripped off over $4000 for negligence and share laziness to process a refund. They used the excuse that is was the airlines responsibility and the airline informed us that the agency was responsible for processing the refund. After chasing the agency for over a year including suing them, the year limitation for refund with the airline elapsed. Needless to say we would never to business with a irresponsible business again and they should be avoided at all cost.

Am extremely disappointed with their customer service. My family was forced to pay over $400 at the Horta airport on our way home due to the fact that the agency did not properly book our flights home. Originally the agency had 2 out of the 3 of us leaving Horta then going to Terceira and then to Sao Miguel to catch our flight home to Boston and 1 of us going directly to Sao Miguel and then Boston. I called Mr Melo and made him aware of the error and was informed he would take care of it. According to Sata Mr Melo made changes to the flights but did not properly complete the booking of reissue of the tickets therefore resulting no change to be made in the Sata system. Upon departing Horta we were informed that one 1 out of the 3 of us had tickets for our flight to Sao Miguel. We were forced to pay over $400 to get the other 2 family members on flights to Sao Miguel so we would not miss our flight home to Boston. After numerous unseccuessful emails and phone calls to Mr Melo I reached out to Sata requesting them to review the matter so that I could request reiumbursement from the proper parties. Mr Melo has refused to reiumburse us our money that we were charged for his negligence and continues to either not respond to my communication or responds by blaming Sata Airlines stating he is not responsible for their flight changes. This whole ordeal has been a nightmare! Buyer beware! I nor will my family ever do business with this company again. As for our money.. I will have to see Mr Melo in court.

International licence's are only for people who visit the U.S and want to rent a car fro 30 days ONLY.. NOT FOR MONTHS, and MONTHS. Been waiting for 3 weeks already, and when i went (without a License) he stated FED EX has not delivered it yet. I asked for a tracking number, and he didnt have it.. HE LIED .. NEver picks up the phone also :( ... He should explain in details what the international license does, but does not because its 80.00 , and that times 100 people is . 8,000

This Agency has the worst customer service . Luis in the office which is the owner is the most unproffesionally person I have ever met. We paid for a service that they provide and we needed to call them ,because we had a family emergency for my mom that could not make her immigration meeting the next day. Well Mr. Luis decided to answer the phone and did not know how to work the HOLD button and proceeded to F bomb up and down the Fagundes name and family. But funny he doesn't deny any Fagundes Families services when he is selling them plane tickets and services. This is just a taste of what was said. Do not know how you have latest so long in business. I thought think he realizes there are many people and online services that provide better services. But our family as multiple small business owners also like to do business with other small businesses . But not with this Travel Agency anymore.

My family always uses him to go to Sao Miguel. Never had any issues with this agency. 20 plus years! Very helpful to the portuguese community!