My truck's battery died at the Westerville community senior center on Friday January 30. I called and reported that not only was the battery was dead but also needed coolant because the reservoir was practically empty and because of the low coolant I wouldn't be able to drive the truck so I might need a tow truck. I called at 2:14 pm. After at least five calls in all because I kept receiving bogus times when they might receive service. First it was less than an hour, then it was 20-25 minutes, then it was 4 minutes, then it was 66 minutes and finally got a regular AAA truck for batteries only it arrived after I waited 30 minutes because of traffic. A patron at the Westerville community center went and bought some coolant for me. I called back to AAA and told them I either needed a jump or a new battery. My truck was jumped finally after 5:30. I had to wait 3 1/2 hours for service. And some of your service reps had to be told what I needed three times for one woman who sounded like she was 12 years old. This type of service is worse than terrible. I will never recommend your Westerville AAA service to anyone!

Brittney G is absolutely amazing. There’s a pretty large group of us going on a cruise and she has been more than patient, kind and understanding over the past 8 months. She’s spent way too much time with all our questions and on the phone with vendors. We know she balances many other clients and appreciate every minute she’s been able to assist us. We just hope everyone else understands just how much she balances! Thanks again, Brittney! ☺️

Andi Allen was extremely helpful in assisting us to plan our five week trip out west. We were a little slow in getting some needed information to her and she was very patient. She supplied us with three trip-tics (due to the length of the trip) and all the maps and tour books needed to help us as we travelled. She was professional and answered our questions to our satisfaction. We have already returned to briefly discuss our hoped for next trip.

I have been a member of AAA since 1970. We lived in Dayton, Mansfield and Cincinnati. All of these AAA clubs were great and provided knowledgeable and professional service. The materials that were made available were also top quality. We now live in Westerville. The trip tic they can provide on short notice is generated by the computer. This requires little or no knowledge on behalf of the agent providing assistance. When you explain why the new trip tic is not of the same quality of the old trip tic they don't seem to understand. One example of the difference is in locating rest areas. The ink on the computer generated trip tic makes it too hard to locate them. It is very easy on the original style trip tic. While I understand I can still get the old type trip tic if I wait 10 days I believe it is important for the Westerville Club to have knowledge of the issue. But the response we received when suggesting to the agent that they pass along our concern was "We can't make a suggestion to them". I would hope that if others have concerns they try and make an effort to get the information to the proper authority. At least they will have a chance to listen!

Nikki has been so patient and helpful with our questions, concerns, and options for a family of 5/ along with a separate booking for a couples trip! She is throwing great ideas out each time I shut it down or it doesn't work for our family.. She has been positive and fun.. she is quick to respond and send info even when I can't make it in!! Thanks Nikki for being so great to work with ! I can't wait to see where we actually go!! lol