Some of the 15 people I spoke with, regarding my delayed, destroyed and never compensated for missing items in my now 3 wheeled broken brand new London Fog suitcase, tried to show sympathy and be kind, but no one ever solved, nor cared to the fact that what they offer in money does not pay for 30% of what it will cost to replace the suitcase alone. I have declined the $80 offer for my new 25” check in bag by London Fog. They continue to send me email to click a tab saying I accept $80 as payment and if I don’t they will send me a check anyway! They have a replacement selection site run by Ricardo of Beverly Hills luggage, who are now located in the state of Washington. I selected a suitcase when it was my only offer and it was not just a second with 7 manufacturing defects. I sent them 10 photographs and gladly returned the bag. From the outside plastic material being marred and scarred to an inside zipper being sewn in backwards to a combination lock that was attached lopsided and the material on one side inside was so too large it had folds and bunched, but they would not admit it was a defective bag and said that all choices were final. They did finally offer two other choices, but none came close to the quality of the suitcase that now had one of 4 wheels broken and that side bashed in so bad it would not roll, plus several very important and personal items missing! They admitted my bag had been gone through! For those items from new clothes and a necklace for my daughter to antique Holy Cards and prayers that were in plastic sleeves, Delta gave me the small amount of money equal to the receipts! I could find. It was a working trip at Lourdes wherein I was a volunteer for two weeks and as a hospice chaplain for 25 years I do not make a large salary. In some Delta publications it is written they will supply 12,000 miles for a delayed bag. Not only did I not receive that, two days later I had to drive to an airport 35 miles away, pay for gas and parking to receive my new suitcase broken beyond repair with important items missing.

Terrible experience with Delta Airlines. They lost my baggage over 13 days ago, and I still haven't received any response from their team. The customer service has been incredibly rude and unhelpful, showing no concern for my lost belongings or any willingness to assist me. I've made multiple attempts to contact them, but it seems like they don't care about resolving the issue. The lack of communication and accountability is appalling for a major airline. It's frustrating to be left in the dark about the status of my personal items. Delta's poor handling of this situation has caused significant inconvenience and stress. I expected better from an airline of their size and reputation. I would think twice before flying with Delta again, as they clearly don't prioritize customer satisfaction or basic service recovery. If you value your belongings and peace of mind, I'd recommend considering other airlines that take better care of their passengers and their luggage.

Despite the fact that I was travelling for a family funeral, I was charged MANY times the normal ticket price (I was underage, so I didn't know I was SUPPOSED to fly for FREE!!!, which they KNEW and TOOK ADVANTAGE OF.) Instead of kindness and basic human decency, I was treated like I was "bothering" the people at the ticket counter. I don't remember what she said to me exactly, but it was EXTREMELY UNPROFESSIONAL AND HEARTLESS. I left there in tears, and missed the funeral I will NEVER shedule another flight with these nasty scheisters EVER again. Have good luck declaring bankruptcy, cause that's what you deserve. Customers are HUMAN PEOPLE. PLEASE treat them as such, OR GO BANKRUPT ALREADY. WHO treats thier customers like this? I'm done... There are PLENTY of OTHER airlines, with HIGHER SAFETY RATINGS, LESS FLIGHT CRASHES, AND UMMM.. HOSPITALITY?!

Mel and Nikki were amazing, the service is unvelievable. I lost my luggage in a very complicated manner. After trying to reach LY, Deltas team took over and got my luggage even though it was flown to other airports. Also, the team made aure to leave me contact details.this is the best service of baggages i could ever expect

My husband and I were asked to check in our cabin bag because of lack of cabin space in the flight. We asked to mark one of our bags fragile but they were out of stickers at the gate. When we reached SJC we found out that the same bag was cracked ( hard body ) and had a deep cut on it. We immediately reached out to Delta staff lady at the baggage claim. She then explained this to Steve at the office. This is a shout out for STEVE who not only helped us promptly but also made sure that we are taken care of in terms of reimbursement. Delta you have a great employees here at SJC.