I recently flew with Delta Airlines from Hialeah, FL , to Grand Cayman, and honestly, it couldn't have been a better experience! Everything was incredibly seamless, right from when I booked until we landed. Our flight departed and arrived exactly on time, and I was so impressed by how professional and friendly both the pilot and co-pilot were. Feeling secure is always my top priority when flying, and I felt absolutely safe the entire way. Delta truly made international travel feel easy, efficient, and completely stress-free.

The worst airline I’ve ever flown with. I travel frequently all over the world, so I have a solid basis for comparison — and Delta Airlines has been the most disappointing experience so far. Their customer service is worse than most low-cost carriers. The website doesn’t work properly, and the information about baggage was incredibly misleading and inconsistent. When booking my ticket from Berlin to Miami (via JFK), the website initially showed that checked baggage was included — free of charge. Then the baggage fee changed multiple times: first to $79, then $123, followed by $130, then suddenly it went back to 1st bag free, 2nd bag free, and finally, just before my return flight, it changed again to $83. On the outbound trip to the U.S., I wasn’t charged for my bag, so I assumed everything was in order. However, due to all the conflicting and constantly changing information, I called customer service before my return flight to confirm. I was reassured that my baggage would again be free of charge. But at the airport in Miami, the self-service kiosk asked for $130 to check the bag. After a frustrating attempt to speak with someone, I managed to reach an agent — only to be told I had to pay $83 for the checked bag despite all the earlier confirmations. To make matters worse, even approaching the check-in desk was a challenge. There was a staff member acting as a gatekeeper, deciding who was “allowed” to speak to an agent and who wasn’t. The situation was total chaos — many passengers were visibly stressed, confused, and frustrated. It clearly wasn’t just me. The entire process was disorganized and unprofessional. Both the call center and the airport staff seemed completely unprepared and unable to help me. I was passed around, given contradictory answers, and left feeling like no one actually knew what the airline’s policies were. When I finally got to the check-in desk, I explained my frustration. The agent simply told me, “If you don’t like Delta, maybe next time you should choose another airline.” So I will. That’s exactly what I’ll do — I’ll avoid Delta completely when booking future flights. It’s honestly baffling that Delta is part of the SkyTeam alliance. Air France represents everything that a high-quality airline should be — and Delta just doesn’t belong in the same group. The difference in professionalism, service, and customer care is night and day. I felt like I was in some kind of bad joke. This is not what you'd expect from a so-called full-service airline. Delta Airlines? Never again.

The miles I have with them were from flights to Paris on Coach. Recently I went to NYC, had to pay with 3,500 miles to check a suitcase (19lbs). Was denied bonus miles from the trip because I rode in Coach. STILL doesn’t make any sense. “Delta is ready when you are” Really?

I want to acknowledge Karl for our flight check-in this morning at Delta Airlines Miami to Atlanta . He was exceptional and extremely professional, and offered excellent Service, his is a great asset to Delta.

Worst customer service ever. I literally was trying to book a flight for two days could not access skymiles. literally tried to reset the account numerous times called for assistance and nothing. I’m not even sure if the person supposed to assist with these things spoke english,