Impossible to deal with this horrible ticket service/ Shame on you for making it difficult to buy. It used to be easy and you are destroying my work day. I will mae every effort to tell my story. FIRE THE WEB DESIGNER AND ADD SOME AGENTS TO TAKE OUR DESERATE PHONE CALLS ! I JUST WANT TO BOOK A FRICK'N TICKET. SHAME!

I once rented from them while waiting for an investigation into a car that was stolen from me. It dragged on and on. I got totally screwed over by state farm and was stick with the bill. Hertz said I could make payments on the bill but instead they charged my bank account $2500!! I lost my account. That was back in 2016. They still have a problem with me renting. They gave me a number to call. I'll see if I can work it out with them. They shouldn't have lied like that!!

Delta in LAX as a connecting airport is a mess right now with time-consuming bus shuttles between terminals. I know they're in the process of addressing this, but Delta/LAX will reportedly not have tunnels installed between the terminals for another few years. The situation is unacceptable currently, especially for someone like me who ALWAYS needs to change terminals (flying in from San Diego) and often having only 30-40 minutes to do so. I haven't missed a connection yet due to this, but each time I need to deal with it, there is a high amount of stress. Employees overseeing this shuttle transfer operation in LAX are indifferent at best, and (in most cases) ornery when you ask them questions or request help -- which, by the way, you really should not need to do if things were labeled correctly and there was appropriate signage, which there is not. Lines are organized or form without rhyme or reason for the different buses. There seems to be a capacity problem, as the buses fill up and those who don't make it are SOL until the next bus. Also, half the time one of the escalators has been broken. Delta really needs to send someone here from Atlanta to assess this whole situation and fix it. They're losing customers over this, I'm sure of it. LAX is the closest thing to a Delta hub as exists in CA, so 2019 will be my last year as Delta Diamond, as I'm moving over to Alaska as my primary air carrier due to a personal need for less stressful flying out of the west coast -- which I will get from Alaska due to (thankfully) avoiding LAX and having more direct flights out of my home city of San Diego to cities I go to.

They will switch your seat regardless of reservation. I was thrown from 16E to 38D on 5hrs flight from LA, which means no reclining seat, very disappointed

Very disappointed in my experience with Delta airlines. After flying most of the main airlines, I had thought Delta was better, but I was wrong. My plight began as a business trip from LAX to New Orleans. I had to reach my flight by driving up from San Diego county. If you know anything about traffic, this can be a disaster. After two plus hours on the road I made it to the Quik park lot, and was anxious to get to my terminal in time. That didn't happen, the ride took nearly half an hour and I missed my flight. Delta's solution was charging me $75 for a flight change to a downgraded seat location. Having no choice, I agreed to pay, thinking that I might be refunded if I spoke to customer service about the problem. No luck, I was first on the phone with a woman who spoke poor English and then finally talked to a supervisor from Dallas who had no desire to try and remove the fee. So, as promised I'm giving a review and warning anyone who might run into the same issue.