Had a great experience traveling Delta. Would for sure travel with them again.

95% of the time it’s a seamless experience. The only times the experience was bad is when all traffic gets stopped in Atlanta due to a huge thunderstorm and multiple flights have to be diverted. It’s not their fault that it rained. The staff are very nice and all of the amenities in the cabin is worth the extra money. Their terminals at Atlanta are great especially since they’re being redone. Most people don’t understand that if they were to fly Southwest Airlines, they would have an ever worse experience EVERY TIME. This is one of the best airlines to fly in every category.

Absolute worst experience I've ever had. My fight was delayed, so I had to rebook my flight to New York, and the Delta attendant booked me for Florida! So I had to rebook at my connection, just for the pilot to not show up, and my flight got canceled. The help desk took hours to help people. They closed for the night before they even got to everyone in line. After that, Delta didn't have any flights to rebook me. They gave me a hotel voucher to a hotel that had run out of rooms.

Thank you to captain Ben Vining Boeing 737 captain Today (8/30/25) Flew in from Miami to Lga with DL 2387. Our captain Ben Vining gave a hand written note to me as 2 million miler and diamond medallion holder as well as to another delta customer with status. I want to thank Delta and captain Vining for such personal note which reminds me not only Delta is my preferred airline but also why Delta stock is important part of my investment portfolio. I would like to reiterate these personal touches make a huge difference for frequent business travelers. On another note the young man who was serving first class cabin today was excellent. All these points separate Delta from rest of North American Airlines. Thank you all.

Avoid Delta – A Nightmare of Delays, Abandonment, and Zero Accountability Booking reference: GDHAB8 My partner’s experience with Delta Airlines was nothing short of disgraceful — a catalogue of delays, abandonment, and total failure to uphold basic customer care, rights, and decency. Both legs of her international journey were marred by unacceptable treatment that left her stranded, stressed, and significantly out of pocket. ⸻ Outbound Journey (Charleston to Boston to London) – June 15 to 17, 2025 Her first Delta flight from Charleston to Boston (DL5938) was delayed due to staffing issues. Because of this, she missed her international connection to London (KL7439), which was booked on the same itinerary. She was passed from terminal to terminal in Boston Airport, queuing five separate times before a security guard finally pointed her to the correct rebooking desk. At that desk, the Delta representative initially refused to help until she insisted on an explanation. Only then was it admitted that the delay was due to the pilot being unavailable. She received no food, water, or support for over four hours. She was finally put in a hotel and rebooked for a flight 24 hours later, arriving in London a day late and missing scheduled plans we were unable to recover or refund. ⸻ Return Journey (London to JFK to Charleston) – June 27 to 28, 2025 The second half of the journey was just as chaotic. While mid-air from London to JFK (KL6128), she received a text informing her that her connecting flight (DL5196) had been cancelled. Despite being rebooked via Atlanta the next morning, she still landed at JFK on the original flight — hours before her rebooked departure. At JFK, she waited in line for over three hours, only to be told to call a Delta number instead. After calling, she was instructed to go back into the terminal and queue for another three and a half hours. She eventually received a hotel room and meal voucher — by which point it was midnight, and she had spent nearly ten hours without food or water, completely alone in a chaotic airport. To make matters worse, during that time she was harassed and followed by a male stranger, adding real fear to what was already a dangerous and degrading experience. She finally got home the next day — a full 18 hours late, missing a day of work and incurring more travel costs. ⸻ Delta’s Failure of Duty Delta failed on multiple fronts: • No proactive support during delays • No adequate care at airports (despite their Customer Service Plan commitments) • Delays that fall clearly under EU and UK EC261 compensation law • Complete disregard for passenger wellbeing ⸻ Lack of Transparency or Access to Support Delta has made it nearly impossible to raise a formal complaint properly: • Their online complaint form only allows you to submit one flight segment, which is useless for connected itineraries • There is no email contact and they refuse to discuss complaints or compensation by phone • I have been forced to print and post my complaint by mail, which delays any resolution and adds further out-of-pocket costs ⸻ In short, Delta abandoned my partner twice, failed in their legal and moral obligations, and created a deeply traumatic experience. I strongly urge others to avoid flying with them — especially if you are relying on connections or need responsive customer service.