Flight LA1454 from Quito-Miami 9/30/2025. I don't understand why Delta management allows such poor customer treatment. If I bought a ticket with carry-on included, Do their employees force me to check it even though I paid for my space? In Quito: Delta employees making disgusting personal questions that have nothing to do with aircraft safety

I cannot speak highly enough of Raymond at Delta Airlines’ Baggage Service Office in Miami (MIA)! Our family recently traveled from Shreveport Louisiana, to Atlanta, and finally to Miami, only to discover our carry-on suitcases didn’t make it with us. We were stressed, exhausted, and worried about our belongings, but Raymond turned what could have been a nightmare into an absolute masterclass in customer service. From the moment we approached the BSO desk, Raymond greeted us with genuine warmth and professionalism. He listened patiently to our situation, immediately taking ownership of the issue with a calm confidence that put us at ease. While we expected a lengthy process or vague promises, Raymond went ABOVE AND BEYOND, diving into action like a superhero on a mission. He tracked our bags across systems, made calls to multiple airports, and coordinated with ground crews to locate our suitcases—all while keeping us updated with clear communication and a positive attitude. What truly sets Raymond apart is his dedication. He didn’t just do his job; he treated our lost bags as if they were his own, working tirelessly to ensure they were found and delivered to us as quickly as possible. Thanks to his relentless efforts, our carry-ons were back in our hands. His kindness, efficiency, and can-do spirit are a credit to Delta and a rare gem in today’s world. Raymond, you’re a rockstar! Thank you for going the extra mile to reunite us with our belongings. Delta is lucky to have you, and we’ll be singing your praises to everyone we know. If you’re ever at MIA and need help with baggage, pray you get Raymond—he’s simply the best!

Slowest self service bag drop out of all the Delta terminals I have been to

Slowest and most inefficient customer service ever experienced

You’d think - with the flood of texts, emails, and push notifications by Delta - Delta might be able to alert passengers that baggage check-in doesn’t open until 4:30am for a 6am flight. Would have saved us an hour standing in line.