Yesterday, I was frankly in complete despair when I got to my car in the garage at LGA Terminal C and realized my car key fob had fell out of my pocket on the plane that I had just left!!!! I really thought, "Wow, it's going to be more than a real pain getting back home. It will be a lot of money to get home, more money to get a duplicate key (cause my husband had the other one - out of town), lots of parking fees and a ton more money to get back to the airport. Oy! How could this happen?" I went promptly over the Delta Air Line Baggage Services Office and I was more than pleasantly surprised. The baggage service agent, Alessa was a saint! She right away started trying calling to get in touch with the gate agent while the plane was still there. Unfortunately, they weren't picking up -- likely they had started boarding the next flight and were busy. Alessa told her colleague, Latour, about the urgent dilemma. He thought to call the gate agents next to the gate, who he was able to reach and they confirmed that the gate agents were busy boarding the next flight. He explained the situation. And, I am so grateful, they worked together to find the key fob. I was just overwhelmed with joy. I am so impressed with how empatheic, kind and attentive they were! I always fly Delta. People like Alessa and Latour are a big part of the why! Class acts!!! THANK YOU!!! P.S. My dog thanks you too. She was counting on me to get home to feed her! :-)

Very good service