My family always receives their packages with everything in tact and nothing missing (my biggest worry with services like this). Yocuba has been incredibly reliable and efficient. I’m grateful to be worry free and know that my family will receive exactly what I pay for and what they need. My favorite by far!

Yes the packages have always arrived on time if not earlier than expected but everyone is right they have horrible customer service and they treat you as if you’re non existent. Sometimes you wait hours and people that came after you are taken before you. The owner is in Orlando so I don’t think she knows what goes on in the store honestly, she was always nice when I called and very informative but the associates she has working in Jacksonville are not friendly.

You are accomplices of the dictatorships, the money will reach the regime, your families will continue to suffer with the Castro regime, I am not in charge of anything, so my family knows that we must go out into the streets to demand your rights to freedom, homeland and life.

Unpleasant experience, but the package 📦 got delivered sooner than expected, and nothing was missing. I wish they had a bigger reception area as it was very crowded in there. Wish the reception ladies were nicer - don’t expect US customer service level. Wish their prices were clear & posted at their office and website. Wish there was an option to send smaller packages even if they cost a little more per pound. Lastly, don’t even try calling - they never answer.

Great service, I recently did my new Cuban Passport and receive it so fast, send money to my family too. Good customer service. I highly recommend it.👍