Walked into the office and asked the gentleman i was looking to book a cruise on icon of the seas. He told me that he really only dealt with river cruises. He then proceeded to tell me that since I had gotten a quote 10 years prior for a rcl cruise and hadn't booked with them, he wasn't interested in helping me. Needless to day 2 hours later i was booked on icon with another company.They might be the leader in something but customer service isn't it.

I initially never used travel agencies; however, after using Travel Leaders I would highly recommend them for any trips! I’ve been using Travel Leaders for years now because they are so professional, knowledgeable and so responsive. Time and time again, they have proven that they go above and beyond my expectations for planning all my trips by making them so enjoyable and hassle-free. They planned a trip to Japan that was over the top: we saw so much more than we would have if we made the arrangements ourselves. The accommodations were wonderful, not something we would have found on our own searching the internet. On a similar trip to Turkey the accommodations were once again perfect and also so much more enjoyable than the local Hilton. They have a great network and can recommend so many other interesting places...The guides they arranged were superb, always professional and VERY knowledgeable. Carol planned a wonderful Swiss 4 city train trip before a Viking cruise that was once again fantastic and we saw so much before the cruise. They always seem to recommend the best places and attractions that align with our interests. They are also very proactive in their approach to ensure things still go smoothly if issues do come up. Once in Turkey the plane broke, within 30 minutes Carol was calling me to find out why the plane had not left and what did I need. That is amazing customer service, reliability, and professionalism!!! They have taken on United on my behalf to fix a frequent flyer issue that I had been unable to fix. They are a joy to work with and I trust them completely.

My family and I planned a trip of a lifetime to Italy. We had a large number of people in our group and many different itineraries. Carol Horner was able to accommodate all of our requests and really took the time with us to help us put together a magical trip. Things I never considered were brought to our attention by Carol. This insight was invaluable. Unfortunately, Covid-19 had other plans and our journey was not to be (at least for now). Carol again walked us through our options for future travel. I would highly recommend Travel Leaders and plan on using them again when I’m ready to venture out. A local travel agent with Integrity, knowledge and passion for travel—that’s what you get here!

Whether it is in recommending a restaurant in Athens, Greece, or providing their personal input when making your travel arrangements, Travel Leaders provides a high level of expertise that puts our family at ease knowing that our travel plans are in good hands. Their experience in the cruise industry is second to none, as well as their knowledge in specific targeted vacation locations. The communication level with their customer is very high as they pass on up to the minute information in the travel industry as it relates to you and your plans. It is a pleasure doing business with them. I highly recommend Travel Leaders for your travel needs.

My family and I haven’t had a chance to do a family trip in years-and our experience having Travel Leaders handle our upcoming family trip has been nothing short of amazing and seamless! They were able to orchestrate, organize, and facilitate all of our needs! Traveling with a group of nine including my toddler could have been a very stressful ordeal-not with the help of Michelle at Travel Leaders! Thank you so much!!!