My sailor booked a flight and the travel agent put in for NC instead of AR. They closed by the time he discovered and then when called to get changed they told him non refundable and charged him for another ticket. He got an email address to file complaint and the address is incorrect. You would think they would treat our military better.

We are PCsing . Had orders to Hawaii. We have dogs . They issued us tickets to an airline that won’t fly pets . Flight is tomorrow . We’ve been calling trying to fix this issue for days . My husband ticket is still valid while me (spouse ) has been canceled (?) because we asked for a different airline that will fly pets . They didn’t give us a reasoning or anything . We have a time constraint and the only way his command can contact them is through email.

The service at their call center is the WORST I've ever experienced for any business EVER. I have repeatedly waited over an hour just to be hung up on just as the call commences, waited hours for a call back to be disconnected immediately after answering and once you do get someone on the line it routinely takes 30 min to get a reservation completed. All in all, typical government garbage...

Although this is my first review of CWT Sato Travel, unfortunately this is not the first time I have had significant problems. Today is 04Nov23 and I have gotten to the airport six hours early to fly home from a surge deployment. My flight was book and confirmed but for the second time in my career Sato did not provide the funding for my ticket. I am now sitting here on the floor while my admin furiously tries to get me back home. I am a little frustrated but i am used to waiting around. However this happens time and time and time again. This is honestly a normal occurrence. I feel bad for the junior sailors who are on emergency leave, stressed out, and stuck at an airport trying to get home because Sato did not fund their tickets when a loved one is on their death bed. I will be following up this experience with a letter to my local congressmen. There is no reason this should ever be acceptable and this is my second time in three years experiencing this issue. Cancel this company's government contract.

Absolutely worst place to get a hold of. Good luck on weekends. Finally got a hold of someone after 4 hrs on hold for the customer service representative to take at least another hour to sort out my flights. After going through all that just to adjust my out going flight I had to miss my return flight because of an issue they supposedly took care of. Whoever runs this should be fired.