I have flown Avelo probably 8-10 times. I was actually on the inaugural flight to Burbank from Colorado Springs. Here’s the thing: ITS A BUDGET AIRLINE. The service is not going to be 5 stars. Alot of the reviews I’m seeing on here and the problems I think could be dissuaded with this in mind. I personally have never had an issue with Avelo. The seats are a bit cramped and the planes are bit old, but the flights are short so it doesn’t really matter. I generally only bring a carry on to avoid any issues with baggage. Twice i have accidentally left an item on a plane and staff has been helpful in successfully retrieving it. My one complaint would be the cancellation of routes. Avelo would actually have my business more if they kept that COS-BUR flight open more; I understand it’s a business decision but think that they shouldn’t completely cut the route. I’d rather take Avelo over Southwest. Overall I’d recommend.

First time flying Avelo. $19 from Santa Rosa to Burbank! The flight was smooth, the staff friendly and professional. Arriving in Burbank, we got our luggage 1-2-3. Returning to Santa Rosa, it took 45 minutes (STS step it up!). VERY pleased with Avelo & this new service! Also, I called customer service to change my ticket and there was no charge. They picked up the phone right away. The guy was SUPER helpful and nice. I feel like the old days of flying when you could connect with real life people who care! Thank you so much!!! ❤️

Thank you Avelo for making a quick getaway from Montana to Disneyland and Universal Studios a safe, quick, affordable reality! At $48 round trip, we were able spend the weekend in the company of Mickey Mouse, the Avengers, Stormtroopers, Minions, and Dinosaurs instead of the usual ho-hum. The online ticket buying experience was easy to do and hassle free. $10 for a checked bag is a great deal. The coolest part was when we decided to add a day to the trip at the last second, we found there were NO fees to change the flight. That was very nice. Our ground crew in Burbank was friendly and professional. There are some bugs to work out with the speed of the bag check process, but at these fantastic fare rates, I don’t mind one bit. Our inflight crew was just as great, and the little complimentary snack pack was yet another welcome surprise to add to the experience. We will no doubt be flying Avelo again in the near future. Can’t wait!

Dear Andrew Levy CEO, Avelo Airlines I want you to know I certainly appreciate this airline. I enjoy flying to Bend, Medford and to Portland. The planes are clean and well organized. The stewards are friendly and helpful. The pilots are fantastic, not ez to fly into Burbank, they do it expertly and smoothly. Thank you Avelo for caring me safely to my destinations. I hope others express their gratitude too as I will surely miss Avelo Airlines and I know many will.

The worst airline ever. Their customer service is non existent. You can never get someone on the phone and they never call you back. It takes literally 6 hours to get through their queue. Horrible business that I'm glad is failing and closing. Do not book with avelo if you actually want to go anywhere. They'll take your money and never refund you